Customer Service Representative

Mobile, AL: Flexicrew Technical Services (FTS) is seeking a Customer Service Representative to join our team. This role will serve as the primary point of contact for customers and support the sales, operations, and logistics teams in facilitating order processing and customer satisfaction.

• Manage incoming phone calls and emails, ensuring timely responses to customer inquiries.
• Enter, track, and manage customer orders; resolve issues and escalate as necessary.
• Build strong relationships with customers through open communication and proactive service.
• Collaborate with Sales, Marketing, and Operations teams to meet and exceed customer expectations.
• Provide accurate pricing, billing support, and order acknowledgements.
• Maintain and update customer records in CRM systems.
• Assist with sales and business development initiatives when appropriate.
• Track shipment status and coordinate with relevant departments to ensure timely delivery.
• Communicate with internal stakeholders to ensure clarity in customer instructions for custom products.

• High School Diploma required; 3–5 years of related experience preferred.
• Customer service experience in a manufacturing, logistics, supply chain, or industrial environment required. Ideally with custom manufactured products.
• Proficiency with Microsoft Office, especially Excel (intermediate to advanced).
• Comfortable using and building CRM systems.
• Strong interpersonal, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to handle multiple priorities in a fast-paced environment.

• Work is performed in a professional office and manufacturing environment.
• Must be able to lift up to 25 lbs.
• Regular use of standard office equipment required.
• Must be physically present in the office during standard business hours (8:00 AM – 5:00 PM).

Equal Opportunity Statement
:
Flexicrew Technical Services is an Equal Opportunity Employer; employment with FTS is governed on the basis of merit, competence, and qualifications. Employment or consideration will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.