Guest Services Representative-Security- University Hospital

Overview

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community.

USA Health is changing how medical care, education and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists and researchers provide the region's most advanced medicine at multiple facilities, campuses, clinics and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall wellbeing of our community.

The Guest Services Representative plays a key role in creating a welcoming and supportive environment for patients, families, and visitors at University Hospital; this position serves as the first point of contact in multiple areas, including the front lobby welcome desk and other designated service locations; representatives assist with way finding, answer frequently asked questions, run minor errands such as delivering flowers or personal items, and support special functions such as the therapy dog program;

this role is essential in ensuring a positive hospital experience by providing friendly and helpful interactions that reflect the hospital’s commitment to compassionate care; greet and assist patients, families, and visitors with a warm and professional demeanor; provide way finding support, including escorting guests or directing them to their destination; answer frequently asked questions regarding hospital services, amenities, and policies; deliver flowers, packages, and personal items to patient rooms;

assist with special functions such as the therapy dog program, ensuring smooth coordination of visits; support hospital initiatives aimed at enhancing the patient and visitor experience; work collaboratively with security, patient relations, and other hospital departments to ensure seamless service; maintain a clean and organized work area at the front desk and other assigned locations; respond promptly and professionally to visitor concerns and escalate issues as needed;

perform other duties as assigned to enhance the guest experience;
Guest Services Representatives may be assigned to various shifts, including mornings, evenings, weekends, and holidays, depending on hospital needs; work is primarily conducted in high-traffic public areas such as the hospital lobby, waiting rooms, and special event locations; strong interpersonal and communication skills with the ability to interact with diverse populations; ability to multitask and remain calm in a fast-paced environment;

positive attitude with a passion for helping others; basic computer skills for looking up information and assisting guests; ability to stand and walk for extended periods and assist with minor lifting as needed; regular and prompt attendance; ability to work schedule as defined and overtime as required; related duties as required.

Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.

High school diploma or equivalent.