Store Manager, Retail & Store Manager

Summary

The Store Manager oversees and is responsible for the store's sales efforts in each department and supervises the store's overall operation to ensure efficiency and profitability. The Manager enforces, conveys, and upholds the organization's policies, goals, and standards to the sales team to meet sales goals. They consistently communicate with the District Sales Manager and the Store Support Center to drive initiatives and business growth.

The Manager represents the company's brand in appearance, attitude, and professionalism toward employees, customers, and the community, is knowledgeable across all product areas, and is passionate about giving outstanding customer service and promoting merchandise.

Location:

00320 Moberly, MO | Salary: $18.50 - $22.50 per hour (Hourly)

• Drive store sales and achieve sales goals, consistently focused on company growth.
• Manage and control the assets of the company by overseeing the designated store.
• Direct and oversee entire sales efforts in the store; train and mentor store associates in sales strategies and skills.
• Maintain consistent awareness of all aspects of the store, including sales statistics, inventory, and expenses that together produce profit.
• Consult and collaborate with the District Sales Manager to establish and enforce policies, goals, and procedures.
• Direct staff to ensure all responsibilities and standards in each department are completed.
• Mentor and cultivate a team of outstanding Sales Associates, Assistant Managers, and Managers in Training.
• Recruit, hire, train, discipline, and evaluate personnel; manage the store's payroll and schedule to meet labor goals.
• Maintain proper security for the store and partner with Asset Protection to prevent theft and reduce shrink.
• Communicate with the District Sales Manager and keep them informed regarding inventory movement; drive inventory goals and strategies.
• Provide information and consistently and vigorously follow through on all marketing and advertising plans while staying aware of customer trends.
• Keep abreast of competition and new ideas; stay informed on community events to take advantage of potential opportunities.
• Deliver extraordinary customer service highlighted in the customer service manual, including assisting customers upon entrance and handling multiple customers during peak periods.
• Protect the company's assets and financial information by ensuring internal control procedures are accurate and effective, and inform management or appropriate officials of potential fraud risk.

• Manage subordinate supervisors and non‑management employees, including Sales Associates, Hub Drivers, Assistant Managers, and Managers in Training, providing overall direction, coordination, and evaluation.
• Carry out supervisory responsibilities in accordance with organizational policies and applicable laws.
• Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems.

• Bachelor's degree in business or a related field, or equivalent experience.
• Experience working in a retail environment, preferably in footwear and athletic apparel.
• Experience in managing and cultivating a sales team.
• 3–5 years of customer service experience; 3+ years of management experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast‑paced environment.
• Analytical thinker with demonstrated business acumen.
• Ability to problem‑solve and juggle multiple tasks and priorities.
• Strong commitment to customer service.
• Strong leadership and communication skills.