Insurance Support Specialist- Mitchell

Overview

Cor Insurance is a group of independent insurance agencies within Cor Trust Bank N.A. throughout Eastern South Dakota, committed to delivering high quality customer service and the principles of integrity and professionalism. We are seeking a full-time Insurance Support Specialist (Account Manager) in our Mitchell community.

When you join the region's leading community banks you can expect a family atmosphere, outstanding teams, growth opportunities, and a competitive compensation package that includes 401(k) with employer match, Employee Stock Ownership Plan, insurance coverage options, paid time off, service awards, community service opportunities, Employee Assistance Program, and a stable work environment.

The Account Manager directly supports customers and front-line insurance operations by providing an exceptional insurance experience. They support the Insurance Agent with general and administrative functions, assist with policy management, and process policy transactions.

• Provide exceptional customer service while responding to calls, emails, and in-person inquiries.
• Collaborate with internal and external business partners to ensure all insurance and financial needs are met.
• Demonstrate dependability and flexibility, responding to support requests promptly.

• Provide quotes, issue policies, and negotiate policy terms and conditions.
• Review and process new applications, renewals, and endorsements.
• Maintain working relationships with insurance company underwriters and act as a field underwriter for the independent insurance companies represented.
• Determine terms and conditions of insurance coverage based on account risk analysis.

• Accurately and efficiently process system data, process policy transactions, and retain detailed transaction records.
• Adhere to all Company and Insurer policies and procedures.
• Maintain working knowledge of insurance and specialty lines.
• Respond positively and efficiently to other duties, responsibilities, and activities as assigned.

The ideal candidate possesses a combination of education and experience to perform the primary duties with little supervision, managing multiple projects simultaneously. They adapt easily to system, process, product, and service changes, reason, solve problems, and think critically. They must demonstrate a high level of integrity, personal diplomacy, and respect. Must be able and willing to abide by all Company policies, procedures, and insurance regulations.

Knowledge of insurance regulations and industry workflow is a plus but isn’t required. Must have or be willing to obtain the appropriate insurance licensure in South Dakota; training will be provided for candidates whose skills and experience align with our competencies.

Cor Trust is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.