OTR Dispatch Coordinator

Overview

At ACERTUS culture is everything. We want people to want to work here. We have weekly huddles to hear from our team on how we can improve. And guess what? We act on your ideas! We are currently hiring a Dispatch Coordinator for our office located in Mission, KS.

ACERTUS is an automotive logistics company that offers portfolio of services that span across the vehicle lifecycle. As a Dispatch Coordinator, you will coordinate, plan, and execute dispatch operations to ensure maximum efficiency and effectiveness of driver personnel within our nationwide fleet logistics service line. We are looking for a motivated, assertive self-starter to join the team!

Monday - Friday, 8:00am - 5:00pm

$45, Based on experience

• Motivate a staff of professional drivers and other dispatch/operations personnel.
• Evaluate incoming pick-up and delivery requests and determine driver assignments.
• Analyze client orders and available driving personnel to plan and execute within client needs and expectations.
• Maintain and update information in internal systems to ensure proper communication with both internal and external customers.
• Evaluate problematic conditions affecting service levels and react accordingly to resolve issues.
• Communicate with personnel or customers as to estimate time of delivery or pickups.
• Coordinate with driving personnel to ensure customer satisfaction.
• Monitor and equalize assignments to ensure maximum efficiency of pick-up and delivery assets to both internal and external customers/clients.
• Analyze reports on daily basis and identify areas of improved efficiency.
• Implement driver assignments based on workforce availability, scheduling parameters.
• Develop action plans with driving personnel to reduce service failures.
• Communicate with Regional Manager in formulating driver efficiency and work schedules.
• Must be willing an able to perform all other duties as assigned by management.

• Driven, enthusiastic, competitive, and results focused.
• Ability to work in a team environment, while also delivering individual results.
• Strong oral and written communication skills, including problem solving.
• Excellent time management and attention to detail.
• Personal responsibility to manage change.
• Minimum 2 years’ experience with Windows computer system and Microsoft Office Programs (Word, Excel, Outlook, etc.).
• Prior experience working with transportation software is a plus.
• Previous Dispatch experience preferred

At ACERTUS we believe that our employees are our greatest asset. Our benefits include:

• Medical, Dental and Vision Insurance benefits start on the 1st of the month following your start date.
• Company Paid Time Off
• 8 Company Paid Holidays
• 401(k) with auto-enrollment at 3% starts on the 1st of the month following your start date.
• Casual Work environment

ACERTUS is an automotive logistics provider that utilizes technology to provide unparalleled service and visibility into the transportation process accompanied by a full suite of vehicle lifecycle solutions. Our people, process, and innovative technology are the engine behind our relentless drive to deliver. We believe in enhancing our customers’ experience by providing end-to-end solutions throughout the lifecycle of a vehicle. ACERTUS offers a suite of vehicle transportation services, customizable technology, a national title and registration platform, compliance services, home delivery and pickup, and a growing vehicle storage footprint throughout North America.

ACERTUS is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.