Software Engineer

Title: Software Engineer

Reporting To: Software Engineer Lead

Location: Playa Vista, CA (Onsite M-F)

Ever call your favorite eCommerce brand or healthcare provider, and have a crazy good Voice AI answer? That's Flip. Hundreds of brands from Under Armour and Tory Burch in retail to Experity and Fast Pace Health in healthcare trust Flip to have millions of phone calls with their customers every month.

• Create user experiences, design and implement new features, and oversee pipelines of the Flip assistant.
• Deeply engage with data, interact with customers, and help shape product direction.
• Work on intricate Python-based systems that interface with external APIs, develop optimized LLM interfaces, handle complex dialogue management, shape conversational workflows, and ensure low-latency, high-availability voice experiences.

• You're able to dive into the deep end of a complex Python codebase, and quickly understand what's going on.
• You write clean, pythonic, well-tested, and maintainable code, building off existing functionality appropriately, and adopting established code style.
• You can perform thorough yet swift PR code reviews – for code written by the R&D team and your own.
• You are fast yet meticulous, proactive yet careful, autonomous yet unafraid to ask for help.
• You own your work and take responsibility, fostering trust with all your colleagues.
• You can multitask effectively.
• You constantly monitor performance and can troubleshoot production issues across services and integrations in a timely manner.
• You strive to always push the product forwards, and are not overly concerned about theoretical engineering perfection when it doesn't matter.
• You really care about the customer.

• You hold a BS in Computer Science, Mathematics or Engineering, or related scientific or technical discipline.
• You are an exceptional programmer with strong proficiency in Python (minimum 3‑5 years) and experience with asyncio, decorators, advanced class usage, and frameworks like FastAPI or Pipecat.
• Familiarity with REST APIs, authentication methods (OAuth2, JWT, Bearer Tokens, etc), and third‑party integrations.
• You have a good working knowledge of data analytics and metrics pipelines, and have worked with systems such as Omni, Tableau, Looker, Grafana, etc.
• You put in the time and dedication to write, iterate, deploy, and monitor work you're proud of.
• You can effectively communicate with non‑technical teammates and clients when needed.
• You are eager and willing to support your teammates – just like they will be with you.

• You are an experienced LLM Prompt Engineer and have fine‑tuned or deployed LLMs yourself.
• You have experience with Pipecat, or TTS and STT pipelines in general.
• You have experience working with AWS cloud services, Google Cloud, Kubernetes, and/or Ansible, and know your way around a terminal.
• You have an entrepreneurial drive, and know what it's really like to work at a successful startup.
• You can work onsite in our NYC/LA office – partnering closely with the rest of the R&D Team, and Product and Customer Success Managers.

• We're international, spanning the US, UK, and Canada.
• We've raised +$30M to date, including our recent $20M Series A – backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point and Forum Ventures.
• Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year.
• In office 5 days/week.

Final compensation may vary based on location, experience, and qualifications. This role is also eligible for equity, in accordance with company policy, and subject to board approval.

Compensation Range: $110,000—$150,000 USD

Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.