Family Case Specialist

Responsibilities

The Family Case Specialist is responsible for providing case management services to families enrolled in the subsidized childcare program. This role ensures all activities are performed in full compliance with funding source contracts, program guidelines, and agency policies and procedures. This is an on-site position; remote or hybrid work arrangements are not available.

• High school diploma or equivalent required;
  Associate’s degree (AA) or higher preferred.
• Bilingual in Spanish and English required.
• Experience working with childcare providers and/or CalWORKs participants receiving subsidized childcare assistance preferred; working knowledge of County welfare systems preferred.
• Ability to work Monday–Friday, with flexibility for week ends and special events as needed.
• Valid California Driver’s License, reliable transportation, and current automobile insurance required; ability to travel as needed.
• Must successfully complete and maintain required clearances (Live Scan, DOJ, FBI, Child Abuse Index), TB test, drug screening, physical exam, and required immunizations (Tdap, MMR; Influenza optional).
• Strong organizational, analytical, and administrative skills with the ability to manage complex program requirements accurately and efficiently.
• Strong written and verbal communication skills; excellent customer service and problem-solving abilities.
• Proficient in Microsoft Office and general computer applications.
• Ability to handle confidential information and work effectively with diverse populations in a fast-paced environment, both independently and as part of a team.

• Personal Time Off (PTO) – Vacation/personal days or sick time.
• Paid Sick Time – 48 hours
• Paid Holidays per Calendar Year – 12 paid holidays.
• Bereavement Leave – 5 paid days.
• Jury Duty – 5 paid days.
• Medical, dental, and vision insurance – Paid 100% by MAOF.
• 403(b) Retirement Plan – 5% employer match – 100% vested.
• Basic Life and Accidental Insurance.
• Pet Insurance.
• Supplemental life insurance.
• Professional development opportunities.
• Employee Assistance (EAP) – For team members and dependents; counseling, legal assistance, financial planning, identity theft, etc.
• Supplemental Cancer, Disability, and Accident plans.
• Employee referral bonus (referring employee earns $500 for each new hire who completes 90 days).
• Discounts for AT&T wireless, movie tickets, amusement parks, and much more.
• Public Service Loan Forgiveness.
• Credit Union Membership.

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
• Please view Equal Employment Opportunity Posters provided by OFCCP here.

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