Resident Service Coordinator

Responsibilities

Are you a compassionate, resourceful professional with a passion for empowering residents and connecting them to vital community resources? We’re looking for a Resident Service Coordinator to join our team at one of Related’s largest affordable housing communities. The Part‑Time Resident Service Coordinator is responsible for enhancing the quality of life for our residents by connecting them to essential services and fostering a sense of community.

This position supports residents in maintaining independence, improving health outcomes, and creating a supportive environment within the housing community. If you're eager to make a meaningful difference in the lives of residents while contributing to the success of affordable housing initiatives, we’d love to hear from you!

• Provide individualized assistance to residents by identifying and connecting them to appropriate services.
• Educate residents and their families on community services, eligibility criteria, and application processes, emphasizing wellness, lease compliance, and tenant rights.
• Organize and promote activities that encourage resident engagement, social interaction, and a supportive network among neighbors.
• Act as a liaison between residents, property management, and external service providers to ensure timely and effective delivery of support.
• Maintain accurate and confidential resident files, service logs, and incident reports; prepare quarterly service summaries and performance outcomes.
• Advocate for residents by facilitating access to needed resources, negotiating with service providers, and addressing barriers to service delivery.
• Collaborate with property management to plan and distribute monthly events calendars and develop volunteer programs to enhance service delivery and resident involvement.

Anticipated salary range: $19.00‑$21.00 USD per hour.

• Annual performance bonus.
• This position is non‑exempt, meaning eligible for overtime pay.

• Customizable total rewards package – medical, vision, and dental options, along with life insurance and an Employee Assistance Program.
• Financial wellness perks including 401(k), FSA & HSA, employer‑paid life and AD&D insurance; paid leave & disability programs.
• Mental health resources, such as counseling.
• Fertility benefits – surrogacy, adoption assistance, and more.
• Paid time off to volunteer and donation matching.
• Growth opportunities – learning & training programs, tuition & certification reimbursement, internal advancement.

• Bachelor’s degree in Social Work, Psychology, Gerontology, Public Health, or a related field preferred (relevant work experience may substitute).
• At least 2 years of experience in resident/social service programs, preferably in affordable housing.
• Strong knowledge of local community resources and federal/state programs.
• Excellent interpersonal, organizational, and problem‑solving skills.
• Proficiency in Microsoft Office and web‑based reporting systems.
• Demonstrated ability to maintain confidentiality and navigate sensitive issues professionally.
• Strong passion for social action, delivery of quality services, and preservation of affordable housing.
• Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem‑solving.

Related Affordable spearheads Related's initiatives to preserve and enhance the nation's affordable housing supply. With over 50 years of experience in affordable housing acquisitions and development, Related Affordable is renowned nationally for its financing, preservation, and rehabilitation innovation. Presently, Related Affordable manages one of the largest affordable housing portfolios in the United States. Our team is committed to the principle that everyone deserves a quality home, and we tirelessly strive to fulfill this mission in communities nationwide.

We are proud to be an equal‑opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.