Social Services Analyst ; Region

Overview

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Make a meaningful impact by helping individuals overcome barriers and achieve stability. As a Social Service Analyst 1–3, you
00ll interpret and apply complex federal, state, and local regulations while guiding clients through program requirements and available resources. You
00ll conduct in-depth client interviews to assess work history, education, abilities, and goals, then serve as a case manager—documenting findings, coordinating services, and developing solutions that support successful participation. This role is ideal for professionals who enjoy problem-solving, client engagement, and using policy knowledge to create positive, real-world outcomes.

An ideal candidate should possess the following competencies:

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
  • Successful Behaviors:
    Follows direction reliably, adjusts to feedback, and completes tasks on time.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
  • Successful Behaviors:
    Communicates clearly, listens actively, and explains complex ideas well.
• Learning Actively: The ability to pursue learning, seek feedback, and integrate new knowledge to improve personal and professional performance.
  • Successful Behaviors:
    Sets learning goals, applies new skills, uses feedback, and contributes to shared learning.
• Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.
  • Successful Behaviors:
    Acts with integrity, respects confidentiality, and treats people fairly.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
  • Successful Behaviors:
    Owns results, meets standards, and responds to feedback professionally.
• Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
  • Successful Behaviors:
    Follows policies, meets expectations, and communicates clearly and respectfully across situations.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
  • Successful Behaviors:
    Applies and explains policies accurately, adapts in routine cases, and helps improve procedures.

Experience requirements:
Three years of experience in social services; OR six years of full-time experience in any field; OR a bachelor
09s degree.

Experience Substitution: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

• Interprets and applies complex federal, state, and local laws and regulations, program directives, and agency policies and procedures.
• Interviews clients/applicants to obtain information, assess employment and educational history, work abilities, and training interests in order to determine the support services needed.
• Serves as a case manager for assigned caseload by recording findings, recommendations, and services provided; completes case records and necessary correspondence in connection with assigned cases.
• Explains programs to applicants and discusses its rules and procedures, assesses clients
  09 willingness and ability to comply with program mandates, identifies barriers to participation, and selects resources to eliminate barriers.
• Monitors program participation to determine compliance and takes appropriate…