Street Outreach Case Manager – Encampment Resolution Project – North

Full Time, Hourly Non-Exempt 40 hours per week position with benefits. North County Vehicle Encampment Outreach Case Manager

New Beginnings is seeking a highly motivated, self-starter to join our Vehicle Encampment Resolution Project team as an Outreach Case Manager to provide services to individuals experiencing homelessness in Santa Barbara County. The Encampment Resolution Project will work to resolve 21 vehicle encampments county-wide.

The Outreach Case Managers will outreach and case management to unsheltered homeless individuals living in identified vehicle encampments countywide. Utilizing New Beginning’s integrated approach for Street Based Outreach, the Outreach Case Managers provide outreach/engagement and case management services to quickly assess client needs, provide immediate interventions, and consistently connect clients to appropriate services.

Outreach Case Managers perform screening assessments, make appropriate referrals, connect clients to social services, and manage substantial documentation requirements. The successful candidates will have the ability to represent New Beginnings in a diplomatic and professional manner with partners, funders, law enforcement and other agencies and government city/county entities. The Outreach Case Managers will participate in a cross agency multidisciplinary approach to engage the hardest to serve homeless in an effort to connect them to services.

We are hiring three Outreach Case Managers, two based out of our South County office in Santa Barbara – one dedicated to the City of Santa Barbara and one dedicated to the county, as well as one Outreach Case Manager for North County, based out of our Lompoc and Santa Maria offices.

The selected candidate may need to travel between different sites within Santa Barbara County. The operational area may include:
Santa Barbara, Carpinteria, Goleta, Isla Vista, Lompoc, and Santa Maria.

The Outreach Case Manager will be in the field with the team at least 75% of the time

• Understanding of the issues faced by homeless individuals and other marginalized populations in crisis
• Conducting assessments for clients in the field to identify and connect them to proper interventions and services
• Providing street-based case management services to clients in the community with the goal of linking them to long-term supportive services. This includes:
• Assistance with benefits establishment
• Assistance with obtaining personal identification documents
• Provide linkages to ongoing services including but not limited to: healthcare, substance abuse, mental health, legal, education, employment, entitlement benefits or housing waitlist.
• Providing transportation and accompanying clients when necessary to access, medical care, obtain shelter and attend appointments to provide support, advocacy, and assistance
• Collaborating with community providers to ensure a smooth transition from street living to housing and access to all necessary services
• Actively listens to participants and engages in appropriate problem-solving strategies through trauma-informed conversations.
• Ensure all documentation is completed and managed according to policies and procedures.
• Provide emergency service referrals (crisis housing, drop-in centers, domestic violence, human trafficking, sexual assault, mental health extreme weather)
• Ensure compliance with all documentation
• Attend staff meetings, case conferences, training workshops and community meetings as needed.
• Participates in audit preparations assisting with data retrieval.
• Work independently, organize and prioritize work, and meet critical deadlines
• Handle multiple tasks with competing priorities
• Be open to change and new information, and adapt behavior and work methods in response to new information, changing conditions, and unexpected obstacles.
• Exercise appropriate judgment in answering questions and releasing information; analyzing and projecting consequences of decisions and/or recommendations
• Develops, implements, and revises individual case plans and consistently…