ADVOCATE III

Job Details

Job Location: Mountain Community Resources - Felton, CA 95018

Position Type: Regular

Salary Range: $26.92 - $29.40 Hourly

Job Shift: 37.5 hrs/wk

Community Bridges envisions a thriving community where every person has the opportunity to unleash their full potential. Our family of ten programs delivers essential services, provides equitable access to resources, and advocates for health and dignity across every stage of life.

POSITION

DESCRIPTION:

Under general supervision by the Program Manager, the Advocate III provides a combination of direct human services and referrals to community members in need. The incumbent collaborates with community partners and program staff, manages a caseload of clients, collects and reports data, and performs other duties as required to provide clients with access to resources that offer stability and hope for the future.

DUTIES AND RESPONSIBILITIES:

Direct Client Services:

• In rotation with other staff, greets clients over the phone and in person, assesses their needs, and provides them with information and/or referral to any relevant services; maintains a database of current community resources and services.
• Helps clients obtain, complete, and submit applications and forms for a variety of services, including housing, health insurance, education, employment, and others.
• Provides immediate, short‑term assistance to clients in crisis.
• Works with a defined caseload of clients to assess, plan, implement, coordinate, monitor, and evaluate the options and services required to meet the client's health and human service needs.
• Participates in multi‑disciplinary teams to coordinate client services.
• Educates clients in a variety of life skills, including nutrition, parenting, and interpersonal communication; coordinates and leads support groups and classes.
• Serves as a State Mandated Reporter for vulnerable populations.
• May transport clients as needed.

Administrative and Program Support:

• Supports the Program Manager in a variety of areas, including drafting and reviewing documents and preparing reports as required by funders.
• Collects, organizes, and records data about clients and services; enters data into a centralized system, and complies with the reporting requirements of all funders.
• In collaboration with other staff, sets up and assists with the Center’s food distribution.
• Plans, coordinates, and implements community events hosted by the Center.
• Performs outreach to raise program visibility in the community—represents the program at events, distributes informational material, and maintains contact with other relevant organizations and government bodies.
• Trains and mentors interns and volunteers.
• Assists in the training of new staff.

Professional Conduct:

• Completes all training requirements, including maintaining any accreditation, as required by Community Bridges and its funders; engages in ongoing training and development to ensure effective programming.
• Attends all required staff meetings.
• May be required to work at other Family Resource Collective sites as needed.
• Communicates and works effectively and respectfully with people from different racial, ethnic and cultural groups and from different backgrounds and lifestyles; demonstrates a knowledge of and sensitivity to their needs. Will work with specialized populations that may include the homeless, foster families, youth on probation, and others.
• Develops and maintains positive community relationships with clients, coworkers, supervisors, partners, stakeholders, and the public.
• In accordance with the Community Bridges Customer Service Plan, provides excellent customer service to clients, colleagues, and the public.
• Performs other duties as assigned.

Job descriptions are intended to be illustrative only; they are not designed to be restrictive or to define each and every assigned duty and responsibility. In an organization of this nature; each employee is expected to perform such duties as necessary to fulfill the stated goals of the agency.

We screen all applicants, require background checks on final candidates consistent with funding regulation requirements and are a Drug‑Free Work Place.

UNION:

The Advocate III position is…