Case Manager - Pacific Motor Inn; Interim ; JR

Case Manager - Pacific Motor Inn (Interim Housing) (JR 5371) Why Work for Us

We are mission- and values-driven. Your contributions help make a difference in people’s lives, and we help an average of 23 people per week find a place to live.

If you join us, you will advocate for change while working with influential people who shape policies and devote time to issues of racial and social justice. We prioritise work‑life balance, offer generous time off, health and wellness benefits, and provide opportunities for professional growth across the state.

• Location:
  
  San Jose, CA 95121
• Salary: $27.75 to $33.83 per hour
• Pay Frequency: 24 Pay Periods Per Year
• Full Time;
  Non‑Exempt
• Driving Required

Since 1984, PATH (People Assisting The Homeless) has pioneered bold, effective approaches to assist people experiencing homelessness. PATH operates services throughout California, connecting clients to a comprehensive continuum of homelessness prevention, street outreach, employment preparation and placement, individualized case management, supportive services, interim housing, and permanent supportive housing.

As part of the Interim Housing Services team, the Case Manager assists clients in breaking the cycle of homelessness through a “whatever it takes” approach. The position supports clients in all phases of homelessness—including street, interim housing, transitional housing, and permanent housing—by helping them access and maintain necessary services such as healthcare, social services, interpersonal support systems, and coordinated entry.

• Conduct intake and individualized needs assessment for all participants; collaborate to develop Individualized Service Plans (ISP) addressing housing goals, income maintenance, and other personal goals including medical, mental health, substance use, financial resources, vocational, and social support needs.
• Provide referrals, linkages, information, and support for participants to achieve their ISP goals.
• Complete program‑specific assessments (e.g., VI‑SPDAT).
• Evaluate strengths and challenges; conduct a 90‑day review with participants after initial intake.
• Maintain documentation standards and complete case file notes in a timely manner; ensure a complete, accurate, current participant file with all required documents.
• Maintain confidentiality of participant files per HIPAA and applicable guidelines.
• Develop therapeutic and/or professional relationships with clients and systems/partners to enhance engagement and retention.
• Provide crisis intervention and risk assessment services focused on safety and empowerment of clients with chronic trauma.
• Use motivational interviewing and trauma‑informed care in service delivery.
• Maintain current, thorough knowledge of community resources and provide comprehensive, wrap‑around services.
• Attend and engage in all required training sessions assigned by the company and apply learned skills to daily tasks.
• Attend and participate in all required staff meetings and events on and off‑site (when applicable).
• Demonstrate a commitment to diversity, equity, and inclusion in all interactions and service delivery.
• Perform all other duties as assigned or required.
• Successfully complete the following as a condition of hire:
  • Tuberculosis Test
  • Background Screening
  • Drug Test

• Analytical skills and attention to detail: gather and interpret data, identify trends and insights to inform decisions.
• Collaboration and teamwork: build productive working relationships with colleagues, participants, and stakeholders.
• Communication: convey information clearly and effectively, both verbally and in writing.
• Creativity and initiative: take action without prompting, generate innovative solutions, and take on additional responsibilities.
• Critical thinking and problem solving: analyze situations, identify key issues, and make logical decisions.
• Ethics and boundaries: maintain professional standards, honesty, and integrity while respecting boundaries.

• Two (2) years of experience in healthcare, case management, homeless services, or working with vulnerable populations or a related field.