Service Specialist, Social Work

Service Specialist

Required Travel: 25%
Position Type: Hourly Full-Time
Salary Range: $19.50

MERS/Missouri Goodwill Industries is looking for an energetic, self‑motivated, and professional Service Specialist to join our MWA Region 10 team! The ideal candidate will support our mission, “Changing Lives Through the Power of Work!” and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

• High School Diploma required. Bachelors Degree and experience in Social Service field preferred.
• Ability to observe and work well with a diverse population.
• Excellent written and verbal communication skills.
• Driver’s license, vehicle, insurance, and willingness to travel occasionally for home visits and other community activities to provide services.

• Provide a wide range of individualized case management services to TA recipients, SNAP recipients, and older youth who have been in foster care, creating and working on an individualized plan toward self‑sufficiency.
• Conduct comprehensive initial intake and orientation to available services.
• Maintain contact with participants per State contract requirements.
• Read and implement state and local policy.
• Complete agency documentation and data entry in a timely manner.
• Send required letters and correspondence.
• Assess participants for appropriate levels of service (including waivers) and referrals to internal and external services and providers.
• Place participants in appropriate activities including community services.
• Provide or arrange supportive services.
• Develop and maintain knowledge of community resources. Make referrals, advocate, and follow up.
• Collect and process attendance logs, request sanctions, obtain needed verification.
• Other duties as assigned.

• Immediate date of hire individual and family medical benefits for full‑time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours per week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(b) Retirement on date of hire for employees working 20 or more hours per week.
• 403(b) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(a) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Employee store discount.
• Paid holidays.
• Flexible Schedules.
• Career Growth Opportunities.

MERS Goodwill is an equal‑opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non‑merit factor.

MERS/ MO Goodwill requires various background and records checks upon employment.

• Seniority level: Entry level
• Employment type: Contract
• Job function: Other
• Industry: Non‑profit Organization Management