Tech Support Specialist

Overview

Summary: Provides technical assistance over the phone to on site field technicians and end users of AAON.

• Answers and solves technical support calls on AAON controls.
• Assists in testing and troubleshooting AAON digital controls.
• Performs job site startup and troubleshooting with field personnel.
• Evaluates the need for escalation to Mechanical Support / Engineering and Controls Engineering.
• Performs administrative duties associated with controls support position. Use Test Bench to assist field technicians with hardware I/O, SOO, and Applications.
• Must be available for after hours field support during the work week, weekends, and holidays as needed. This is subject to change according to business needs.
• Some travel is expected for this position.

High School Diploma or equivalent. Any Technical Trade School training is preferred. Electrical Controls and Instrumentation Automation is a plus. HVAC or Electrical training is preferred.

• Demonstrates strong leadership abilities.
• Communicates effectively in written and spoken form.
• Exhibits good decision making and problem-solving abilities.
• Demonstrates strong multi-tasking capabilities and organizational skills.
• Works with minimal supervision.
• Ability to follow directions.
• Works effectively in a team environment.
• Works effectively in a fast-paced high-pressure environment.
• Electronic/digital low voltage controls
• Multi-Meter
• Knowledge of electronics
• Microsoft Suite
• Internet software
• Contact management systems
• Read Unit Wiring Schematics

• Lift up to 10lbs.
• Required to sit, use hands talk and hear 85 % of work hours.
• Specific vision abilities required by this job include close vision, depth perception, ability to adjust focus, and ability to see color.

Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions.

The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodation may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship