Senior Technician

Overview

Upgrade your Career! Become a Quinn Technician.
You’ll have an opportunity to work with some of the most advanced and powerful equipment on earth.

• Total Rewards – competitive pay, benefits, profit sharing, training.
• Career Advancement – ongoing technical and managerial training for fulfilling career paths.
• Advanced Training – education and training for skilled or entry‑level technicians.
• Pride in what you do – maintain and repair equipment that impacts the community.
• Great team environment – collaborative business functions best as a team.

Essential duties and responsibilities of a Senior Technician include the following. Other duties may be assigned.

• Perform repairs with limited or no departmental supervision and higher responsibility for repair.
• Exemplary performer by providing proactive leadership for the entire service department.
• Mentor and train technicians within the service department.
• Assume ownership of difficult customer issues while maintaining integrity with Quinn Company and Caterpillar.
• Effectively interact with customers in a professional manner. Reassure customer of positive outcome with Caterpillar and Quinn company.
• Effective interaction with other departments such as sales and parts.
• Maintain positive behavior as a representative for Quinn Company and Caterpillar.
• Possess tooling required by the service department.
• Maintain good attendance and punctuality.
• Disassemble and assemble machines/components. Recondition/repair as required.
• Work overtime as required by workload and customer need.
• Select proper tooling for any standard job and demonstrate proficiency with Cat diagnostic tools.
• Perform diagnostics and organize appropriate repair procedures.
• Successfully complete appropriate training sessions as required.
• Demonstrate safe and proper application of hand, pneumatic and electric tools.
• Assist other technicians in repair tasks such as removal, installation and repair of components/machines.
• Perform tasks from verbal/written instructions and communicate effectively with supervisor and fellow employees.
• Follow directions as given; follow company policies and procedures.
• Retain acquired knowledge; build competencies and share skills with other technicians.
• Be responsible for personal development and training requirements for growth.
• Stay current with Cat product. Utilize resources from Cat and Quinn Company.
• Demonstrate and promote Quinn Company core values of Relationships, Integrity, Teamwork, Respect, Quality and Service.
• Travel to other stores, customer sites, other dealer and Caterpillar facilities for work or training.
• Work alternate shifts as required by workload.
• Work in the field as required by manager or supervisor.

One‑year certificate or Associate’s degree from a community college or technical school; minimum five plus years of CAT dealer experience and ten years of heavy equipment industry experience or equivalent education and experience.

Quinn Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.