Field Service Technician

Field Service Technician – Quaker Windows & Doors

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The Field Service Technician performs on‑site service for all types of windows and doors manufactured by Quaker across the United States. Tasks include removing, repairing and disassembling components as needed. Extensive travel is required.

• Travel to job sites and engage with clients.
• Oversee field product tests and installations, ensuring adherence to company and industry standards.
• Conduct root‑cause analysis to identify and resolve quality issues.
• Collaborate with customers, contractors and end‑users on‑site to review findings and implement corrective actions.
• Utilize precision measurement tools to perform inspections.
• Repair windows and doors as required.
• Diagnose and resolve moderate to complex issues.
• Remove and repair window and door components.
• Disassemble entire or partial units for repairs.
• Maintain daily interaction with customers to address needs and inquiries.
• Collect information and present findings to respond to questions from customers, colleagues and management.
• Maintain regular and prompt attendance at the designated work location.
• Communicate effectively and professionally with employees and customers.
• Ensure availability on‑site to collaborate with relevant staff.
• Compile data to generate reports and documentation for complex projects.
• Plan, prioritize and manage repair activities.
• Complete tasks and projects within established timelines.

No direct management or supervisory responsibilities.

Adhere to all safety and security policies and procedures, including the correct use of Personal Protective Equipment (PPE) such as eye and toe protection. Steel or composite‑toed footwear is mandatory. Report unsafe conditions and ensure proper use of equipment. Follow job‑specific safety protocols including ladder safety, power and manual tool safety, and safe lift and scaffold safety. Comply with driving laws and on‑site safety regulations.

Extensive travel required, including work at customer residences or business locations. Overnight travel typically necessary with meal and hotel per diem provided.

• Strong mechanical understanding of windows and doors.
• Ability to read and interpret architectural drawings, shop drawings and factory orders.
• Comfort with working at heights and operating lifts.
• Proficiency in using hand and power tools.
• Competence in utilizing navigation tools.
• Valid driver’s license; ability to obtain a Class E license upon hire.

• High school diploma or equivalent (GED) preferred.

Full‑time position, regular hours Monday through Friday. At least 40 hours per week. Schedule may vary with extensive travel; trucks typically depart early Monday and return Thursday, occasional weekend work and Fridays on Quaker campus.

• Regularly lift and/or carry objects weighing up to 75 pounds; occasionally lift or move more than 125 pounds with team assistance.
• Work shifts of 8‑10 hours, with possibility of longer shifts, five days a week.
• Stand for extended periods; bend, climb, balance, stoop, kneel, crouch or crawl as needed.

Exposure to varying climatic conditions, fumes or airborne particles, vibration, moving mechanical parts. Use of PPE may be required. Noise level may necessitate hearing protection.

Job description is not exhaustive; duties may be modified or added at management discretion.

Quaker is committed to providing equal employment opportunities for all individuals. Employment decisions at Quaker will be based on merit, qualifications, abilities, and the company's needs and resources. Quaker does not discriminate in any employment practices on the basis of race, color, religion, sex (including pregnancy, sexual orientation, gender identity or expression), national origin, ancestry, age, disability, genetic information, military status, or any other category protected by law.

$21.00 - $22.00 per hour