Guest Safety Dispatcher

Responsible for monitoring and maintaining the Guest Safety department radio communication system, as well as monitoring all alarm systems on property.

• High school diploma or GED required.
• Minimum of six months in security, emergency response, or dispatch preferred.
• Must possess excellent English communication skills both verbal and written.
• Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to multitask.
• Ability to use a two-way radio, Nextel radio phone system, and regular telephone.
• Must have operational knowledge of the Guest Safety radio 10-codes.
• Must have working knowledge and apply computer skills in both Microsoft Word and Excel.
• Must be able to adapt to updated software tools and dispatch systems such as ITRAK or IDispatch, or other forms of upgraded systems applicable to dispatch
• Ability to write routine reports and correspondence.
• Must be able to acknowledge, monitor, and report on all property alarm systems, including elevator malfunction, fire alarms, intrusion alarms, and panic alarms.
• Must have an ongoing working knowledge of emergency response procedures.
• Must be able to monitor CCTV activity and systems.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to apply commonsense reasoning to a variety of situations.
• Ability to apply commonsense understanding to carry out instructions in written, oral or diagram form.
• Must have a working knowledge of all Guest Safety Policies & Procedures.
• High School Diploma or GED required.

Essential Job Functions:

• Communicates with all departments and Guest Safety Officers, to ensure security preparedness in the event of an emergency or other situation, which requires immediate attention.
• Monitors all alarm systems on property, and notifies appropriate in-house personnel and/or outside agencies as necessary.
• Maintains accurate, thorough logs of all incoming and outgoing information.
• Dispatches Guest Safety Officers to various areas of the property, as needed.
• Issues numbers to incident reports and valuable lost and found items.
• Maintains a working knowledge of Pala Casino facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible.
• Ensures that all Guest Safety Team Members are rotated sufficiently and that their thirty minute required breaks are adhered to.
• Interacts with PBX Team Members relaying information as necessary.
• Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained.
• Attend regularly scheduled departmental meetings.
• Maintains inventory control of all supplies needed to successfully complete the essential functions of the job.
• Perform other duties as assigned.