Sales Manager

Description

This property is looking for a Sales & Catering Manager to join the team! This role is responsible for maximizing revenue for the SMERF group segments along with meetings and special events. As the hotel’s Sales & Catering Manager, all efforts will be made to achieve maximum revenues from every available channel and market. Proactive sales efforts will focus on soliciting new business and effectively responding to all sales opportunities.

Collaborate with the operations team to ensure specific sales strategies and tactical plans are in place. Serve as the ambassador to the area for the hotel and ensure that revenue budgets are achieved or exceeded.

• Developing new accounts, maintain existing accounts and implement sales strategy to achieve revenue goals and maximize profits for the hotel while maintaining guest satisfaction.
• Analyze current/potential market and sales trends.
• Coordinate all activities to maintain and increase revenue and market share through added business volume and rate.
• Develop/maintain knowledge of market trends, competition to ensure group and catering offerings are in-line with the market.
• Solicit new and existing accounts to meet and exceed revenue goals through proactive sales efforts via telephone, outside sales calls, site inspections and written communication.
• Maximize revenue by selling all facets of the hotel including room rental, banquet and catering food and beverage, AV and other revenue generating opportunities.
• Provide overall direction and coordination for events to restaurant/banquet staff.
• Negotiate effectively to achieve maximum revenue while satisfying customer needs.
• Detailing (BEO Creation) of all meeting and events with client specifications including space requirements, times, equipment, menus, theme, décor, staffing etc.
• Complete the contracts, prepare the appropriate paperwork, including banquet event orders, coordinate with the appropriate areas in the hotel, resolve any issues, complaints, and problems to ensure a quality product delivery and customer satisfaction.
• Attend and assist with menu tastings and pre/post con meetings with clients.
• Participate in industry and civic organizations and events to take advantage of networking opportunities to build relationships and secure new business.
• Proactively pursue and manage all catered events for the hotels.
• Execute and support the administrative aspects of booked business (general proposals, contracts, customer correspondence).
• Communicate all relevant information to the chef/banquet staff and other appropriate departments in a detailed and timely manner.
• Greet host (on-site contact) for assigned events and provide formal introduction and handoff to Banquet Captain.
• Complete quarterly sales objectives and ongoing action plan, as directed by the Director of Sales.
• Conduct hotel site inspection and customer presentations.
• Use negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Meet and exceed individual productivity goals by booking business that leads to the overall team and hotel success.
• Respond promptly to all sales-related inquiries and correspondence from customers, prospects and lead referrals.
• Conduct weekly quota of proactive sales calls in the form of telephone calls, hotel site inspections, trade shows and networking functions/meetings.
• Utilize the hotel’s sales system in accordance with Pacifica standards.
• Collaborate with Corporate Revenue Management resources to help make informed decisions and maximize revenue.
• Assist hotel management with developing and implementing hotel specific rooms and events selling strategies.
• Solicitation of new and existing business to meet/exceed revenue Including cold calls, direct sales calls, sales blitzes, and hotel tours.
• Execute and support the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence, event turnover etc.)
• Display leadership in guest hospitality, exemplifying customer service and creating a positive example for guest relations.
• Developing and maintaining positive relationships with peers and competitors.
• Complete…