Sales Associate Part-Time - Orangetheory Fitness MDR

Overview

West Coast Fitness

Job Title: Sales Associate Part-Time

Direct Supervisor: Studio Manager

Status: Hourly non-exempt

Location: 90292

West Coast Fitness is a leading franchisee of Orange theory Fitness with 50+ studios in Los Angeles, San Francisco’s Bay area, and Ohio. Our mission is to lead, support, and inspire the Orange Passion. We do this by focusing on our amazing and talented team and emphasizing the 3 Cs of Success - Clarity, Communication, and Collaboration. We strive to grow future leaders with an atmosphere of inclusivity, enthusiasm, and empathy.

Established in Los Angeles, CA, in 2014, WCF prides itself on building teams that break records, innovate with intention, and continue to expand our reach; many of our original teams are still with us today!

Orange theory Fitness is a heart-rate-based, full-body workout program. Led by highly skilled coaches, workouts combine endurance, strength, and power elements through equipment such as treadmills, rowing machines, TRX Suspension Training, free weights, and more. The program emphasizes science, coaching, and technology to deliver maximum results and energy, with increased caloric burn, visible toning, and confidence.

If you consider yourself the life of the party, can command a room, enjoy a conversation, and appreciate healthy competition, then consider becoming a Sales Associate with us. Our SAs are the first contact for members and guests and help keep them returning with a smile. The role focuses on member experience while meeting high sales expectations. This position is ideal for someone passionate about health and wellness, who provides top-notch service, and who is goal-oriented.

The Sales Associate is responsible for meeting and exceeding all key performance sales indicators for the studio, including membership sales and renewals, as well as retail and concession sales. Through exemplary customer service, SAs help drive membership retention, maximize workout traffic, and maintain a positive, safe, and fun studio environment.

• Cultivate genuine, experience-focused connections with members and guests, including answering questions, resolving concerns, and ongoing outreach regarding membership status
• Ensure a friendly, helpful, and inclusive experience for all members and guests
• Deliver an exceptional and versatile sales and service experience
• Demonstrate a commitment to a safe and clean studio environment
• Maintain accurate records using established OTF sales systems
• Perform telephone inquiries, follow-up calls, and customer care calls
• Host OTF studio tours with prospects and/or fitness program holders
• Greet members and guests promptly, enthusiastically, and with a smile, to create a positive environment upon entry
• Maintain an organized and clean work environment
• Respond immediately to member requests, inquiries, and concerns
• Execute proper onboarding of all OTF members through essential Client Intake and Membership Agreement forms
• Attend and participate in all relevant OTF training programs, events, and meetings
• Establish and maintain an effective referral program
• Follow the daily studio cleaning checklist (pre/during/post) shift activities
• Maintain an organized and clean lobby/front desk area
• Process accurate credit card transactions
• Perform follow-up and follow-through activities with all prospective clients
• Work closely with the Fitness Team to ensure that processes are fulfilled

• High-level customer service skills
• Previous sales experience with strong sales prowess (experience in a quota-bearing structure highly preferred)
• Excellent verbal and written communication skills
• Ability to multi-task and excel in a fast-paced environment
• Functional computer skills:
  Microsoft Office (Word, Excel), general site navigation, reporting, and data entry
• Flexibility to work daytime, evening, holiday, and/or weekend hours as needed
• Ability to work in an ORANGE TEAM environment
• High school diploma
• Health and fitness-minded individuals are highly preferred

• Competitive hourly wage
• Performance bonuses based on weekly, monthly, individual, and team sales goals
• Medical, Dental, and…