Senior Small Business Relationship Banker; O'Fallon , MO Branch

Senior Small Business Relationship Banker (O'Fallon , MO Branch)

Thank you for your interest in a career  Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career – a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions, the Senior Small Business Relationship Banker is responsible for meeting with customers and prospects both in person and on the phone to determine their financial needs, and meeting those needs by proactively offering appropriate products, services, and guidance to achieve their financial goals. This role provides services to all customers but focuses on small business customers with revenues up to $5MM – acquiring new customers and deepening existing relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending.

• Achieve individual and branch targets and goals by proactively identifying customer needs and providing advanced level guidance and perspective about Regions’ solutions with a specific focus on small business customers
• Conduct outbound phone calls using generated customer and prospect lead lists of small business and consumer customers to expand existing relationships and acquire new ones
• Work in partnership with the Branch Manager to serve as the primary relationship manager for a portfolio of small business customers with revenues up to $5MM
• Educate and advise customers on Regions’ Consumer and Business products and services, including all loan and deposit types
• Educate customers on emerging technology and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier
• Provide a consistent optimal customer experience, which may consist of sharing responsibility for day‑to‑day branch duties including greeting customers and processing transactions to ensure customers bank when, where, and how they choose
• Own and resolve customer issues
• Refer customers to an internal team of experts when additional financial goals and needs are recognized
• Support team development by serving as a subject matter expert for junior level bankers
• Follow all bank processes and procedures and adhere to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensure sound banking practices, including managing, identifying and reporting operational risks

• High School Diploma or GED
• Two (2) years of banking, sales, and/or customer service experience
• Ability to handle cash and process cash transactions
• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
• Ability to work Saturdays as needed
• Ability to walk and stand for extended periods of time
• Ability to lift up to twenty (20) pounds

• Bachelor’s degree

• Ability to adhere to policies, procedures, and guidelines
• Ability to assist customers with digital banking offerings
• Ability to handle multiple priorities simultaneously
• Ability to provide excellent customer service
• Excellent relationship‑building skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Strong business acumen to assess the needs of small business clients
• Strong verbal, written communication, and organizational skills

Full time

Pay ranges are job specific and are provided as a point‑of‑market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location, and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

O'Fallon, Missouri

Equal Opportunity Employer/including Disabled/Veterans