Business Development Representative, School Safety Solutions

Business Development Representative, School Safety Solutions

City of Industry, CA, Remote (US) / Full-Time / Remote

At Town Steel, we’re rethinking how architectural hardware and access control function in a world where safety, security, and innovation matter more than ever. We believe locks and door hardware aren’t just utilities, they are the foundation of safer, smarter environments. We’re investing in that future, and in the engineers, designers, and leaders bold enough to build it.

Town Steel is a leading manufacturer of architectural hardware, specializing in high-performance locks, ligature-resistant solutions, school security, access control systems, and retrofit products that meet the industry’s most rigorous standards. Our offerings serve diverse markets, including behavioral health facilities, hospitals, schools, senior care, multifamily housing, hospitality, and commercial projects. We ensure durability, security, and peace of mind.

Founded in 2003, Town Steel has earned a reputation for patented innovations, ANSI/BHMA Grade 1 certified hardware, and solutions trusted across North America. Our leadership team brings decades of experience in lock design, engineering, and business growth. Recognized as a pioneer in ligature-resistant locks and behavioral health hardware, we also provide advanced access control solutions. By combining reliability, security, and innovation, we are redefining what security and safety mean for the spaces people rely on every day.

Town Steel is seeking a Business Development Representative to join our Sales team with responsibility for the K-12 Education Vertical for various locations. This position will be responsible for developing new and maintaining relationships with end‑user customers. This individual will cultivate leads, manage accounts, business‑to‑business development territory management and other related responsibilities that will champion success with Town Steel sales. Candidate will establish opportunities to demonstrate Town Steel School Security Solutions and work with distribution partners to facilitate product sales.

• Finds and develops new project sales opportunities through data mining, incoming emails, and customer calls to end users, contract hardware distributors, general contractors, and architects.
• Responds to initial customer inquiries.
• Consultatively determines and recommends the proper products for customers’ applications and requirements within the role of a strategic product specialist and trusted advisor.
• Determines all prospective customers within any project bid scenario and ensures that quotations are submitted to all those bidding entities.
• Works with Business Development Manager to identify strategic opportunities and establish sales tactics to penetrate and develop specific clients in assigned regions and markets.
• Continuously reviews competitive market landscape and works with Executive Director of Sales to recommend, develop, and implement new and creative tactics to maximize sales opportunities and revenue. Works with the entire team to maximize customer satisfaction and enable repeat business.
• Complete and timely recording within Hub Spot CRM of all opportunities, status and activity updates, contacts and accounts, sales forecasts, and all other required usage of Hub Spot.
• Represents and exemplifies Town Steel’s core values and business principles.

• Customer‑centric mindset and attitude; action oriented with a sense of urgency to accomplish job duties and objectives.
• Expert knowledge and awareness of competitors within the regions and their product lines.
• High standard of excellence and a strong focus on execution.
• Accountable for actions and results – self‑starter with an ability to take ownership of the assigned tasks and work autonomously on project and customer requirements.
• Organization and time management – plans and prioritizes work; manages time pressures; deals with pressure through good planning.
• Problem solving aptitude – ability to consultatively determine solutions for customers and execute within the Town Steel organization.
• Excellent verbal and written communication…