Universal Front Desk Agent

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Full Time Thousand Hills Resort Hotel, Branson, MO, US

4 days ago Requisition

Job Description

Summary:

Responsible for converting arrivals/leads into tours. Maintaining guest satisfaction, minimum standards.

Shift:

Full Time

Open availability as shifts vary 7:00am-11:00pm

• Persuasive Communication:
  Confidently pitch products or services, overcoming objections with tact.
• Sales Acumen:
  Recognize buying signals and close deals effectively.
• Goal-Oriented Mindset:
  Stay motivated to meet or exceed daily, weekly, and monthly sales targets.
• Data Accuracy:
  Ensure that reservations and sales data are precise and updated in the system.
• Tech Proficiency:
  Familiarity with CRM platforms.
• Time Management:
  Prioritize high-quality leads while managing a high volume of calls.

• Conversion rate:
  Percentage of arrivals that lead to a sale.
• Revenue generated:
  Total sales revenue tied to individual performance.

• Adaptability:
  Adjust sales pitches to suit different customers' qualifications.
• Professionalism:
  Maintain a positive, energetic tone to build rapport and trust.
• Resilience:
  Handle rejections with a positive attitude and continue pursuing new leads.
• Team Player:
  Collaborate with colleagues to share insights and strategies for improving sales performance.
• Compliance:
  Follow all sales regulations and company policies when interacting with customers.

Health insurance

Comps/Discounts for employees and their families to enjoy local shows and attractions!