Account Executive

Location: California

* Lead onboarding and implementation of customer solutions, ensuring full adoption and value realization.
* Collaborate with cross-functional teams, including Customer Service, CIDM, Onboarding Team and, to deliver seamless service and resolve issues promptly.
* Drive operational efficiency for customers by identifying opportunities to leverage Cencora's technology and platforms, such as ABOrder and other digital tools, to streamline processes and enhance customer experience.
* Handle day-to-day customer requests related to contract pricing, deliveries, system access, and other operational needs, managing cases to resolution with a focus on customer satisfaction.
* Ensure contract compliance by reinforcing the value of PVAs and addressing any non-compliance proactively.
* Leverage both in-person and virtual selling techniques to optimize customer interactions and territory management.
* Utilize digital tools, platforms, and social media to enhance customer engagement and sales processes.
* Stay updated on technological advancements to continuously improve sales strategies and customer experience.
* Meets business targets related to the pull through of product segments for customers and call campaign metrics. Cencora’s product segments include, but are not limited to, specialty, oncology, Sure Supply items, plasma derivatives and PRxO Generics, etc.
* Continuously advance knowledge of the health system customer market, industry trends, and Cencora’s solutions.
* Participate in training and professional development opportunities to enhance skills and expertise.
* Demonstrate curiosity and a commitment to self-directed learning to remain a highly valued customer resource.
* Bachelor’s degree in Business, Marketing, or a related field; or equivalent combination of education and experience.
* 5+ years of progressive sales experience, preferably in the pharmaceutical, health system or alternate care industries.
* Proven success in consultative selling, business development, and customer retention.
* Strong understanding of financial concepts, including profit and loss statements and value-based selling.
* Excellent communication, presentation, and organizational skills.
* Ability to adapt to change, manage multiple tasks, and maintain attention to detail.
* Proficiency in leveraging digital tools and platforms for sales activities.
* Willingness to travel extensively, including overnight and weekend travel.
* Customer-Centric Mindset
* Consultative Selling Skills
* Strategic Territory Management
* Collaboration and Teamwork
* Data-Driven Decision Making
* Adaptability and Innovation
* A willingness and ability to: understand and analyze market trends and business insights
* Teach customers and challenge the way they think about their business
* Discuss financials with a customer and negotiate deals continually develop/hone selling skills
* Working knowledge of retail and alternate care industries, trends, and challenges facing customers
* Ability to communicate effectively both orally and in writing, and adapt communication style to various audiences
* Ability to actively listen and influence others with different points of view
* Advanced understanding of financial concepts relevant to maximizing sales profit (e.g. profit and loss statements, value)
* Excellent customer service skills to address potential issues through channels such as Customer Care without compromising selling-focused conversation
* Strong organizational skills; attention to detail
* Ability to adapt to change, and successfully monitor multiple tasks without sacrificing quality or timeliness of work
* Strong presentation skills
* Strong time management skills; ability to schedule customer appointments in advance

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care,…