Keyholder, Marin

About You

You have a passion for cultivating client relationships and developing a deep knowledge and appreciation of the goop brand and aesthetic. You are curious by nature and have an affinity for interacting with customers and anticipating their needs. You enjoy the luxury environment and are excited to immerse others in it.

As a Keyholder, you are responsible for delivering on the goop client expectations and growing the clientele through strong client relationships developed through understanding the community in which the store is located. You are confident in cash reconciliation as well as opening and closing the store on a rotational basis.

You strive to not only hit your personal sales goals but are excited to play an integral leadership role in the store meeting and exceeding their goals as a dynamic team member. Passionate, eloquent, and confident, you create the goop environment.

• Create a warm and welcoming in‑store environment, while maintaining in‑store visual standards.
• Maintain an effective clientele book, understanding surrounding community & caring for the demographic of potential clients.
• Learn the details of the product assortment and successfully communicate the finest details to clients, both current and new.
• Be able to handle transfers and returns to vendors, while filing necessary paperwork.
• Handle in‑store RTVs, damages, etc. when necessary.

• 2‑4+ years of retail experience, preferably within a luxury environment.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to perform effective selling techniques to achieve sales and repeat business.
• Basic computer skills and familiarity with the Microsoft Suite.
• Physical requirements:
  
  lift/carry/move 40 lbs. minimum, including fixtures and product.
• Ability to work a flexible schedule including holidays, overnights, and weekends to meet the needs of the business.

• Compensation: $20‑$22 per hour + equity + commission plan. This is a full‑time, non‑exempt position. The salary range is provided in compliance with applicable laws. Base salary will depend on experience, training, knowledge, and skills.
• Benefits:
  Generous health benefits package, fertility benefits and paid parental leave.
• Perks:
  Generous goop discounts, special offers with brand partners, access to custom lifestyle resources and events.

goop is an Equal Opportunity Employer. goop does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status or any other basis covered by applicable law. All employment is decided on the basis of qualifications, merit, and business need. All information provided by the applicant is collected, stored and processed in accordance with the terms of our CCPA Notice for Job Candidates.

Job Disclosures:
No applicant disclosures related to physical requirements or ADA‑related considerations are relevant for this role.