Credit-Collections Administrator II

HM Electronics
Job Category: Accounting / Finance
Requisition Number: CREDI
003705
Full Time
Hybrid
Earth City, MO 63045, USA

As an independent subsidiary of HME, CE provides repairs for all brands of drive‑through equipment nationwide. We also sell and install equipment and accessories for all brands of that equipment. CE’s culture is employee‑focused, expecting every team member to own making our workplace a better place and to continuously improve everything we do. At CE you will have the opportunity to learn and grow while developing our future products.

Come join our team!

We are currently recruiting for a Credit‑Collections Administrator II
.

• Past‑Due Account Collection
  • Review customer accounts for past‑due invoices and payment history
  • Contact customers to advise of past‑due amounts
  • Negotiate payment plans with customers who cannot pay in full
  • Call customers whose orders have been placed on credit hold
  • Approve and release orders from credit hold based on customer payment history and credit limit
  • Report status of collection efforts to manager
  • Submit credit and account write‑off requests to manager
• Customer Communication
  • Answer incoming customer calls
  • Process ACH and credit‑card payments over the phone
  • Make a minimum of 20 outgoing collection calls daily
  • Provide information and answer customer questions regarding unpaid invoices
  • Research disputed invoices
  • Document customer communications
• Maintain entire customer database in ERP system
  • Manage paperless billing for all customer accounts
  • Cancel protection plans
  • Update credit limits and hold status as needed
• Perform other job responsibilities as assigned

• Ability to work well under pressure in a time‑sensitive, fast‑paced environment while meeting monthly deadlines
• Excellent organizational skills
• Strong interpersonal and communication skills, able to articulate issues and solutions to internal and external customers
• Computer proficiency with MS Office (Word, Excel, Outlook, PowerPoint)
• Experience:
  
  Minimum 1–2 years of related experience
• Education:
  
  High School diploma or GED required
• Travel: 0%

The posted pay range, $15.77 to $21.01, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation in your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401(k) contributions.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 25 pounds with assistance.

Equal Opportunity Employer – Protected Veterans – Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor. We participate in the e‑verify system. We encourage minorities, females, disabled and veterans to apply. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation.

To request an accommodation, contact a HM Electronics Human Resources Representative at .