Assistant Store Manager

Assistant Store Manager

Location:

Ballwin, MO

Company:
Community Choice Financial Family of Brands (CCF)

As an Assistant Store Manager (ASM), you will support our customers through real financial needs while gaining hands‑on experience running a store. You will develop leadership skills in real time by driving account management, customer outreach, and risk management. It is performance‑driven, people‑first, and packed with growth potential.

Hourly wage: $15.50 per hour. Total compensation includes benefits and growth opportunities.

• Paid on‑the‑job training and a comprehensive new‑hire program.
• Access to a robust learning management system with e‑learning modules.
• Cross‑brand training that enables movement among our eleven brands.
• Enrollment in a key holder program designed to develop leadership potential.
• Performance‑based career advancement.
• Educational reimbursement program.
• Medical insurance options, including telemedicine and HSA/FSA.
• Traditional 401(k) and Roth 401(k) retirement plans with company match.
• Company‑sponsored life and AD&D insurance.
• Voluntary benefits: dental, vision, disability, supplemental life, crime protection, etc.
• Mental health resources and life coaching through the Employee Assistance Program.
• Discount marketplace with exclusive retailer benefits.
• Paid time off starting with 12 days in the first year.

• Maximize customer success by offering appropriate financial services.
• Assess risk of transactions and process loan/pawn applications accurately.
• Run daily call campaigns to market services and build relationships.
• Oversee account management and recovery, including collection calls.
• Maintain accurate customer information in the POS system.
• Coach and develop Customer Service Representatives as needed.
• Perform field duties such as vehicle appraisals, errands, and marketing.
• Meet company performance standards via partnership opportunities and community events.
• Maintain store security protocols and handle opening/closing procedures.
• Ensure compliance with company policies, procedures, and legal regulations; conduct audits and report.
• Monitor store appearance and schedule maintenance.
• Work efficiently in a fast‑paced environment and manage multiple tasks.
• Execute additional duties as directed by leadership.
• Maintain a full‑time schedule with regular in‑person attendance, including weekends.

• High school diploma or equivalent.
• Minimum one year of experience in customer service, sales, or retail.
• At least three months of supervisory or key holder experience.
• Excellent verbal and written communication skills.
• Proficiency with phones, POS, Microsoft Office, and computer systems.
• Minimum age 18 (19 in Alabama).
• Valid driver’s license and access to a personal vehicle (mileage compensated).
• Background check required; results considered per applicable law.
• Physical ability to remain stationary up to 90%; lift up to 25 lbs; operate mechanical controls.

• Experience managing retail, convenience, grocery, finance, or related sectors.
• Experience in check cashing, document verification, or money order processing.
• Bilingual in English/Spanish is a plus and may be required for certain locations.

Military Friendly Employer and Spouse Employer for four consecutive years. Top Employer for Hispanic and Latino employees 2023‑2025. Named America’s Greatest Workplace in Financial Services 2025 by Newsweek.

Community Choice Financial® Family of Brands (“CCF”) is one of the largest consumer specialty finance organizations in the U.S., serving over 1,500 stores and 20 states. We help people access short‑term financial services when they need them most.

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.

The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains  In‑store positions are in person only.