Assistant Deli Manager

Overview

Assistant Deli Manager

Position Objective:
To assist customers in their shopping experience by leading the Deli team in a way that not only promotes growth for the company, but also results in a team that delivers the product and service Cosentino’s customers have come to expect.

Description

Assistant Deli Manager
Position Objective:
To assist customers in their shopping experience by leading the Deli team in a way that not only promotes growth for the company, but also results in a team that delivers the product and service Cosentino’s customers have come to expect.

Reporting Structure
:
This position formally reports to the Deli Manager.

Status
:
This is a non-exempt position.

The following is a list of any certifications, formal education, or training requirements for this position.

Essential Knowledge

• A food handling permit must be obtained within the first 14 days of employment.
• Minimum of six (6) months previous experience in a deli, bakery, restaurant or food service operations position is required.
• Completion of ongoing training and development as listed on the Cosentino’s Learning Plan.
• A high school diploma or equivalent is required.

Essential Job Functions

• In the absence of the Deli Manager, provide direct supervision of the activities of other members of the deli team in a manner that is operationally effective, but is also motivating and respectful.
• Promote a positive overall team atmosphere that includes cooperation and teamwork, high morale, positive interpersonal interactions and communications, and recognition for a job well done.
• Assist the Deli Manager in conducting effective interviews to hire the highest quality candidates for the deli team.
• Provide effective coaching, corrective actions, and performance evaluations to improve individual and team performance.
• Address employee relations issues and, if needed, effectively work with the Deli Manager, Store Director and/or Human Resource team to resolve issues.
• Practice effective inventory management by counting and verifying merchandise against invoices and inspecting deliveries for shortages, damages and quality.
• Procure items from suppliers and notify the Deli Manager of any special inventory needs in a timely manner.
• Know and practice rotation procedures to ensure product dates are properly monitored.
• Enforce strict quality control measures of all deli products put out in cases, hot lines and other areas of the deli.
• Know and practice appropriate portion control in deli production and service.
• Know and promote ads and specials to increase department sales and profits.
• Promote department sales by suggesting additional products and offering samples to customers.
• Know the location of items in your department so you can accurately and courteously answer customer questions.
• Meet or exceed productivity standards to produce desired team and individual results.
• Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.
• Know and implement the Cosentino’s Customer Service Standards.
• Know, comply with, and ensure the team complies with all health regulations, sanitation guidelines and safety procedures for your department and your store.
• Able to operate, clean and maintain all equipment safely and competently.
• Ensure the department is always clean, fully stocked and creatively merchandised.
• Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.
• Demonstrates the basic math and reading skills required for the job.

Non-Essential Job Functions

• Assist Deli Manager in managing labor costs in a way that balances the customer’s need for service with the company’s need to closely monitor expenditures.
• Efficiently and accurately prepare, package and label products for sale to customers.
• Practice open communication with store management team regarding any issues in the deli department.
• Ensure all coolers, freezers and preparation areas are clean and set up in advance for deliveries.
• Quickly unload incoming shipments and neatly stock them in their designated areas without damaging merchandise.
• Support your company…