Food Service Ambassador

Job Details

Food Service Ambassador is a dynamic and customer-focused role, responsible for representing our brand and driving sales through engaging product demonstrations and exceptional customer service. This position requires a highly energetic and self-motivated individual with a passion for food and a knack for sales. The Food Service Ambassador is expected to possess strong communication skills, a keen understanding of selling techniques, and the ability to build brand awareness while providing an outstanding customer experience.

Reporting Structure:
This position formally reports to Store Director.

Status:
This is a non-exempt position.

Essential Knowledge

• A food handling permit must be obtained within the first 14 days of employment.
• Completion of ongoing training and development.

Non-Essential Knowledge

• A high school diploma or equivalent is preferred.

Essential Job Functions:

• Greet and assist customers and co-workers in a courteous manner.
• Prepare food for sampling and selling.
• Be familiar with the items you are sampling or selling so you can accurately and courteously answer customer questions.
• Know where the product is located and know the recipe/ingredients of the product that you are sampling or selling.
• Make decisions concerning product display to make the item the most visually appealing to our customer.
• Unload or load carts.
• Operate and maintain any small appliances needed for demo or selling.
• Transport product from coolers, freezers or shelf to demo/food selling station.
• Keep demo station/food selling station clean/free of trash and clutter.
• Always wear sanitary gloves when sampling or selling product.
• Always heat products to the correct temperature to avoid any safety hazard.
• Know and implement the Cosentino's Customer Service Standards.
• Understand, comply and practice all health regulations, sanitation guidelines and safety procedures for your store.
• Assure the safety of self, customers and co-workers by understanding and practicing store safety rules.
• Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.
• Demonstrates the basic math and reading skills required for the position.
• Promote sales by engaging with all customers, offering your product, suggesting additional products, offering samples.
• Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.

Essential Abilities:

• Reaching, twisting at the waist and lifting objects with both hands weighing up to 10 lbs.
• Pushing and pulling Demo Cart/Food selling station and grocery items to the proper locations as needed, up to a peak force of 10 lbs.
• Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.
• Occasionally lifting and carrying up to 10 lbs.
• Bending and squatting, at times all the way to floor level.
• Able to work in colder conditions of the grocery coolers and freezers.