Coach​/Ops Mgr Trainee

Position Summary

We are seeking a dynamic leader who excels at developing high-performing teams, driving operational and financial results, and fostering a culture of belonging. The ideal candidate will model exceptional customer service, ensure compliance with company values and standards, and support continuous learning and growth. This role requires strong collaboration and communication skills to implement business initiatives and lead change across all levels.

A commitment to excellence, accountability, and integrity is essential to empower associates and deliver outstanding results for our customers and communities.

• Teach, train, and actively listen to associates.
• Tours stores and provides feedback (Tour to Teach).
• Communicates and collaborates with all levels of associates regarding store operations.
• Utilizes technology, business initiatives, merchandising, and company direction.
• Introduces and leads company change efforts.
• Provides clear expectations and guidance to implement business solutions.
• Communicates business objectives to teams effectively.

• Demonstrates the One Best Way (OBW) service model.
• Manages and supports customer service initiatives (e.g., Store of the Community, community outreach programs).
• Ensures customer needs, complaints, and issues are resolved.
• Develops and implements action plans to correct deficiencies.
• Provides process improvement leadership to ensure a high-quality customer experience.

• Reviews and evaluates P&L statements.
• Manages and assists in budgeting, forecasting, and controlling expenses.
• Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

• Hires, trains, and mentors associates.
• Assigns duties and sets clear expectations.
• Provides associate recognition and communicates expectations consistently.
• Promotes a belonging mindset in the workplace.
• Recruits and develops qualified associates to meet staffing needs and achieve company growth potential.

• Develops and maintains relationships with key stakeholders.
• Supports plans and initiatives to meet customer and business needs.
• Identifies and communicates goals and objectives.
• Builds accountability and measures progress in achieving results.
• Identifies and addresses improvement opportunities.
• Demonstrates adaptability and promotes continuous learning.

• Ensures compliance with company policies and procedures.
• Supports company mission, values, and standards of ethics and integrity.
• Implements action plans and utilizes the Open Door Policy.
• Provides direction and guidance on business processes and practices.

• Builds high-performing teams and embraces differences in people, cultures, ideas, and experiences.
• Creates a workplace where associates feel seen, supported, and connected through a culture of belonging.
• Works collaboratively, builds strong relationships, and communicates with impact.
• Attracts, retains, empowers, and develops talent; recognizes others’ contributions.

• Maintains and promotes the highest standards of integrity, ethics, and compliance.
• Models Walmart values and holds oneself and others accountable.
• Supports Walmart’s goal of becoming a regenerative company by making a positive impact.
• Acts selflessly, with humility, honesty, fairness, and transparency.

• Delivers results while putting the customer first.
• Considers and adapts to how, where, and when customers shop.
• Applies EDLP (Every Day Low Price) and EDLC (Every Day Low Cost) business models.
• Makes decisions based on data, balancing short- and long-term priorities.

• Displays curiosity and a desire to learn; takes calculated risks.
• Demonstrates courage, resilience, and encourages learning from mistakes.
• Drives continuous improvement and adopts new technologies and skills.
• Supports others through change.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where…