Private Client & Hospitality Associate

Summary

The Private Client & Hospitality Associate supports the continued growth of the Colgin Cellars and Jubilation by Colgin Cellars private client programs and contributes to on-site hospitality experiences. This new role follows a regular weekly cadence, with approximately three days dedicated to Private Client responsibilities and two days focused on delivering refined, high-touch hospitality experiences.

• Serve as a key point of contact for private clients, providing personalized service to new members and long-standing collectors.
• Acknowledge referrals and ensure gratitude is expressed consistently to individuals who introduce new clients to Colgin.
• Anticipate client needs by tracking key milestones, including anniversaries, first purchases, and other notable events.
• Maintain accurate records in Offset, documenting introductions, preferences, and relevant interactions.
• Provide support during Private Client offerings, assisting with access, allocation questions, and fulfillment details.
• Coordinate post-purchase logistics with Operations to ensure precision and timeliness.
• Coordinate shipments of wine and materials for events.
• Organize and track charitable donation requests, maintaining complete and accurate records.
• Support the management team with administrative activities and special projects as requested.

• Deliver a polished, high-touch experience for guests visiting Colgin Cellars, reflecting the estate’s standards of professionalism, warmth, and discretion.
• Conduct accurate and engaging vineyard walks and tastings, demonstrating a strong command of the estate’s history, viticulture, and winemaking philosophy.
• Prepare tasting spaces and materials to established standards, including setup and breakdown.
• Consistently represent the estate in a manner that reflects elegance, sophistication, and approachability.
• Enter visit details, guest information, and follow-up notes in Offset with complete accuracy.
• Assist with on-site event preparation, execution, and cleanup as needed.
• Adhere to attire, brand presentation standards, and guest-facing professionalism at all times.
• Support inventory accuracy related to hospitality activities.

• Ability to work flexibly and collaboratively between two departments.
• 3-5 years of experience in private client service or luxury hospitality.
• Strong interest in fine wine with foundational wine knowledge; WSET Level 3 or equivalent preferred.
• Experience working in high-touch client environments.
• Ability to manage sensitive information with discretion and sound judgment.
• Clear, professional written and email communication skills.
• High attention to detail with consistent accuracy and follow-through.
• Proficiency in Microsoft Excel and comfort working within CRM systems.
• Strong organizational and time-management skills.
• Availability to work weekends and maintain a consistent full-time schedule, with flexibility to support client and event needs.
• Ability to lift and transport a case of wine.

This position operates across both office-based and front-of-house hospitality environments and requires periods of sitting and standing, as well as occasional lifting. The role follows a set weekly schedule that includes weekend day(s), with flexibility to support scheduled visits, events, and Private Client needs.

The Associate is expected to maintain a polished, professional demeanor and contribute to a positive, conscientious, and collaborative work environment. Consistent attention to discretion, accuracy, and presentation is required when representing Colgin Cellars and engaging with guests, clients, and internal teams.

Colgin makes a significant investment in employee well-being by covering Medical, Dental, Vision, and Life Insurance. Additionally, we offer a Health Savings Account with employer contributions as well as 401k with matching. Discretionary bonuses are determined on an annual basis.

Please submit your application by 12:00 pm on Friday, January 16th.