Retail Store Supervisor Main Street Bridgeport, OH

Cresco Labs is one of the nation’s largest public, vertically integrated cannabis operators. With a portfolio of in‑house cultivated and manufactured brands, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement‑free place for anyone at any point on their cannabis journey.

We aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis.

The Sunnyside
* Retail Store Supervisor supports day‑to‑day dispensary operations in accordance with state law and Company standards. The role directs workflow, handles customer and employee escalations, reinforces team culture, and serves as an ambassador of the company’s mission to normalize, professionalize, and revolutionize cannabis.

• Execute store opening/closing procedures, including register prep, inventory reconciliation, and cash handling.
• Facilitate training, onboarding, and coaching of Lead Wellness Advisors and Wellness Advisors, focusing on selling and cross‑selling techniques.
• Provide real‑time coaching and performance feedback; document and manage employee relations issues.
• Develop daily rosters, break sheets, and delegate responsibilities to ensure smooth operation.
• Maintain compliance with Company policies, procedures, and state/local regulations.
• Investigate and resolve cash, POS, and product discrepancies; troubleshoot POS technical issues.
• Ensure inventory accuracy, verify marketing assets, and uphold a clean, safe environment for employees and customers.
• Carry responsibilities up to 50 lbs (up to 100 lbs with assistance) and stand or walk for extended periods.

• High School Diploma or equivalent.
• 3–5 years of customer service experience.
• 1+ year of team leadership or mentoring experience (cannabis experience preferred).
• Strong communication, interpersonal, and persuasive skills.
• Demonstrated ability to learn and apply technical, product‑related information in a consultative manner.
• Advanced cannabis product knowledge and understanding of compliance standards.

Eligible employees receive a comprehensive benefits package including major medical, dental, and vision insurance; a 401(k) match; FSA/HSA programs; LTC/STD options; life insurance; AD&D; paid holidays; paid time off; annual discretionary bonuses; stock options; and an employee discount program. Benefits eligibility may vary by location, position, and employment status.

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.