DC Mailroom Generalist

THE DEPARTMENT

Annually, over 1.5 million pieces of new merchandise (over $500 million retail) is processed by the Distribution Center where it is received, checked for quality assurance, picked, billed and shipped to the stores on a daily basis. Distribution also processes over 150,000 pieces (over $40 million retail) of recalled merchandise that is returned to the manufacturing vendor or returned to the vault for replenishment.

The Distribution department is located in a secluded and extremely high-security, metal‑free area, and associates must pass through a metal detector when entering or leaving the department.

This position is primarily responsible for receiving merchandise from vendors, stores, and other partners shipping to the DC. This position is also responsible for outbound shipments to vendors, customers, and partners and for providing support to the DC by aiding in areas as business needs require.

• Verify the accuracy of vendor shipments, invoicing and accepting appropriate merchandise into inventory.
• Receive shipment trucks and oversee outbound truck shipments.
• Takes responsibility for the accuracy of insurance values and communication with packaging companies for supply ordering and other vital business needs (UPS/FEDEX etc…).
• Responsible for communicating and coordinating with merchandise team members regarding Purchase Order issues and sorting vendor samples, ensuring they are sent to the correct person in a prompt manner and communicate accordingly.
• Verify the accuracy of store shipments, transfers and repairs by receiving merchandise from stores and checking for proper merchandise and paperwork; evaluate merchandise and identify latent manufacturing defects, design flaws and product failures.
• Responsible for receiving all vendor merchandise, store, and return to sender package logging, sorting, into the DC.
• Responsible for international shipping, filling out customs information correctly to ensure prompt delivery. Processes and ensures accurate shipping of APO, DPO, and FPO shipments from DC and stores.
• Responsible for outgoing shipments of customer repairs, merchandise and sample return to vendors.
• Return product failures to manufacturers with specific defective designations and return non‑salable, non‑defective merchandise to contract repair facilities for refurbishment. Execute RTV process.
• Perform various duties for other work groups in the Distribution Center as needed to support a dynamic and fluid team that contributes to the company mission and strategies.

• Pick and consolidate daily replenishment orders for all stores and receive and audit store to warehouse transfers, repairs and advertising merchandise to re‑stock primary bins. Create put‑away documents and physically re‑stock merchandise vault.
• Process and pack sales orders generated by the Helzberg Diamonds Internet site and ensuring that the appropriate materials (i.e., warranties, gift cards, packing slip, etc.) are included in each shipment; when necessary, ensure that all rings have been properly sized before processing and packing the customer order(s).
• Process store to warehouse transfers for replenishment, restock and redistribution and ensure the timely and accurate processing of merchandise recalls.

The incumbent does not have any direct reports.

• High school diploma required and one to three years retail, customer service, jewelry merchandise or distribution experience preferred, or an equivalent combination of education and experience.
• Strong organizational, customer service and communication skills required, along with good clerical skills and the ability to use desktop software (Email, Excel, Word).
• Must be extremely flexible and a quick learner.
• Ability to be very accurate, detail‑oriented and meet deadlines required.
• Must also have the ability to solve problems and resolve customer conflicts.
• Must be able to work flexible schedules and overtime as needed.
• Regular, predictable onsite attendance is required to perform essential functions involving interactive behaviors with co‑workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers.

Analytical Thinking, Communication, Concern for Order and Quality, Customer Service Orientation, Flexibility, Integrity, Teamwork and Cooperation