Head of Retail; B2B Fulfillment

Why We Exist and What We Do

atch (  ), we’re raising the bar on men’s personal care with our line of natural, high-performance products. We’re on a high-growth, fast-moving ride, continually introducing new product categories, launching into retailers nationwide, and growing internationally. We have been recognized and certified by Great Place to Work® multiple times, and we achieved status as a certified BCorp in 2023.

Dr. Squatch is seeking a Head of Retail (B2B) Fulfillment to lead our global retail fulfillment strategy and team. This role owns retail fulfillment performance across multiple regions and 3PL partners while ensuring our retail partners receive accurate and on‑time delivery in a cost‑effective manner that supports our margin goals.

This role will report to the Senior Director of Fulfillment and Logistics.

This is a full‑time, hybrid role with company benefits based in Marina Del Rey, CA.

The anticipated base compensation range for this role will be $150,000 to $180,000. Compensation will be commensurate with the candidate's experience and local market rates.

• Lead and scale Dr. Squatch’s retail fulfillment operation across the U.S., Canada, U.K., Europe, and Australia markets with more on the horizon.
• Manage daily performance across our key B2B 3PL
  partners, ensuring optimal service levels, accuracy, and compliance with retailer requirements.
• Drive continuous improvement in fulfillment speed, cost, quality, and operational consistency.
• Partner with Planning, Inventory, Retail Sales, and Finance to support retail growth and new channel launches.
• Oversee retailer compliance (routing guides, OTIF, EDI, etc.) and reduce chargebacks through operational rigor.
• Lead and develop a team of three direct reports with plans to expand as the retail channel grows globally.

• 5+ years of experience in retail fulfillment, distribution, or supply chain operations.
• Proven success managing multiple 3PL partners and high-volume retail fulfillment.
• Experience handling master case replenishment and display programs.
• Deep knowledge of retail fulfillment vernacular (MABDs, OTIF, all EDI doc numbers, etc.) and freight modes (LTL, FTL, Consolidation).
• Expertise in major retailer compliance standards and routing guides across grocery, club, mass, drug, convenience, specialty retail, value/liquidators, and military categories. Bonus: experience with international retail fulfillment (e.g., Canada or U.K.).
• Strong capability to analyze compliance fines and deductions, mitigate the causes, and/or dispute chargebacks when appropriate.
• General understanding of tech integrations and order data flow.
• Strong analytical, process improvement, and KPI‑driven leadership capabilities. Experience using a BI tool for analytical reporting, preferably with Looker.
• Experience in high‑growth CPG or omnichannel environments strongly preferred.
• Excellent communication skills and ability to work cross‑functionally.
• Ability to work from our Los Angeles HQ on a hybrid schedule.
• Ability to travel as needed to visit 3PLs and co‑manufacturers.

Our core values come naturally and make us a better, more whole, and unique team. We are Bold & Innovative – we are creative, rethink how things are done, and find a way. We Play to Win – we have high standards, we encourage ownership of work, we are scrappy, we act with urgency, and we invest in the outcome of our work.

We are Team Squatch – we are humble, help others outside our own wheelhouse, stay positive, have fun, and have approachable and transparent leadership.

We offer a competitive salary in a growth-focused & collaborative team environment. Benefits include medical, dental, vision, 401k with Squatch match, and PTO. We also have great perks like healthy snacks, frequent company events, and of course, free products!

For Applicants with Disabilities:
Reasonable accommodation will be made so that qualified applicants with disabilities may participate in the application process. If you need any accommodations during the hiring process, please let us know when you submit your application and we’ll do our very best to adjust as needed.

Unsolicited Resume Policy:
Dr. Squatch does not accept unsolicited resumes from any source other than a direct candidate. No fees will be paid for unsolicited resumes. We encourage applicants to apply directly through our site.