Alterations Customer Service Representative

Alterations Customer Service Representative

Join to apply for the Alterations Customer Service Representative role at David's Bridal.

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

EST. JOB. EVER!

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The CSR reports to the Store Manager. Responsibilities include welcoming and servicing customers, making appointments, answering phones, pressing garments, and ensuring items are ready for pickups.

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person, communicating clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage customer flow and deliver a five-star customer experience.
• Meet all service vows including Prepare, Welcome, Meet Needs & Be There for all customers, performing operational checklist tasks and meeting customers’ emotional and practical needs.
• Provide an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence and know when to elevate and partner with leadership.
• Effectively communicate how alterations can play an important role in perfecting the dress for an event in partnership with Alterations.
• Promote all alterations services and personalization options.
• Maintain store‑standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
• Maintain high dress code standards as required by the Dress Code policy.
• Greet and escort all alterations customers to and from alterations for appointments.
• Press, steam, and spot clean all merchandise.
• Follow quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
• Build long‑term relationships to meet and exceed customer satisfaction and loyalty.
• Support inventory management by processing special orders, pick‑ups and first quality standards for all merchandise.
• Support all cash wrap behaviors and process transactions with accuracy to make sure every customer feels celebrated.
• Seek assistance from the Alterations Manager to address customer issues that cannot be resolved.
• Maintain a clean and well‑organized alterations room.
• Perform duties and tasks as assigned by store management.

• Stand, walk, and sit for extended periods, reach for tools and objects with hands and arms, climb stairs, stoop, kneel, crouch, or crawl; bend, twist, and lift/move up to 10 pounds; use peripheral vision and depth perception; use computer, electronic devices and phones for long periods; manual dexterity for POS, steaming garments, accessing computers, and sewing as needed.

• High school diploma or equivalent degree.
• 1–2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system.

Full Time Opportunity – A comprehensive benefits package is available.

• Rewarding Environment and Competitive Pay
• Generous Team Member Discount after first pay period
• Dayforce Wallet – Get Paid Early!
• Health/Dental/Vision Insurance
• 401(k) Program
• Paid Vacation, Sick Days & Holidays
• Pet Benefits

Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

David’s Bridal encourages applications from all qualified candidates. We have a great record of accommodating persons with disabilities. Contact Human…