On-Demand: Guest Advocate; Cashier), General Merchandise, Fulfillment, Food and Beverage, Style

On-Demand:
Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T2098)

Starting Hourly Rate / Salario por Hora Inicial: $15.75 USD per hour

ALL ABOUT TARGET Target is committed to helping families discover the joy of everyday life and building a culture that reflects our values. Learn more about Target here.

ALL ABOUT ON DEMAND You can work as much or as little as you like as an On-Demand Team Member (TM). Your schedule may vary based on shift availability and store needs. This role is ideal for those seeking a personalized work schedule. As an On-Demand TM, you will not be included on the posted weekly schedule, but you can create your own schedule by picking up shifts posted by leaders or other team members (via our myTime mobile scheduling app) that fit your schedule.

When you choose to pick up a shift, reliable and prompt attendance is necessary. You must engage by picking up and working shifts at least once every 4 weeks (minimum of four hours). Flexibility may be granted in certain circumstances, but you need to respond to our attempts to contact you to confirm interest in shifts. If you do not respond, employment may be terminated.

If you do not work at least one shift within 5 months, your employment may be administratively terminated. Your communication and ability to work when the business demands it are critical to success in this role. If offered a position as an On-Demand TM, you will attend a Target Welcome orientation and commit to a short-term structured training schedule. After that, use the myTime app to pick up shifts you desire to work.

ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyalty enrollment and store cleanliness. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and loyalty. Able to make shopping quick and easy for guests at checklanes, guest services, gift registry, pick-up and drive up while ensuring quality.

Where the role can lead The Guest Advocate role provides skills and experience in communicating with guests, problem solving, adapting to diverse interactions, and promoting benefits and services. Examples of responsibilities and typical day include the following:

• Demonstrate a service culture by delivering the service standard and creating a welcoming experience for guests as you complete daily tasks.
• Engage with guests to assist with their specific needs and solve issues.
• Know the tools, products, and services available in the total store to resolve guest questions and improve their experience.
• Notify guests of current and upcoming brand launches, store activities, and events.
• Understand and explain Target Loyalty benefits and assist with enrollment or activation as needed. Be familiar with fulfillment services and how to direct guests to enroll and use them.
• Explain and demonstrate how to use Wallet and other features within the Target App.
• Handle returns following register prompts and collaborate with leadership to resolve issues per Target policies.
• De-escalate situations and recover the guest shopping experience per policy.
• Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests.
• Maintain a clean, clutter-free work area and stock supplies during store hours.
• Adhere to safety policies and report hazards.
• Support guest services such as order pick up (OPU), Drive-up (DU) Orders, and DU Returns with compliance, including relevant adult beverage laws where applicable.
• Support cash office processes as needed.
• All other duties based on business needs.

WHAT WE ARE LOOKING FOR If this may be the right job for you, you may enjoy interacting with guests and team members, thrive in a fast-moving, active environment, and value teamwork, flexibility, and problem solving. You should be open to a flexible schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak times).

Skills we look for Strong communication, the ability to stay focused and multi-task, a welcoming attitude toward guests and team members, attention to detail, willingness to educate guests about products and services, and the ability to use multiple devices and handheld scanners. You may work independently or with a team.

Basics we expect Accurately handle cash transactions and support cash office operations as needed. Scan, handle, and move merchandise safely, including lifting up to 10 pounds frequently and up to 44 pounds occasionally without assistance. Flexibility to work nights, weekends, and holidays. Active engagement by picking up shifts and responding to scheduling attempts; you must work at least one shift within 5 months or you may be terminated.

Ability to work in varying temperatures and environments. Remaining mobile for the duration of the shift.

Find competitive benefits from financial and education to well-being at …