Parts Counter Associate

Job Details

Salary Range
: $1,100.00 Salary

Are you searching for long‑term growth and development in your career? Then Paul Miller Auto Group is ready for you to join our award‑winning team! Paul Miller doesn’t just lend his name to a dealership; he ensures it maintains a reputation as the gold‑standard for the loyalty and respect given to his valuable employees. If you’re ready to thrive in an environment where your professional and personal goals are supported, submit your application, and join the Paul Miller Toyota Team today!

What We Offer

• Competitive Medical, Dental & Vision Insurance
• Company Funded Life Insurance
• Health & Wellness Program with Discounts
• 401K & Roth with Employer Match
• FSA for both Health and Dependent
• Generous Paid Time Off (Vacation, Sick, and Holiday)
• Short/Long Term Disability

Responsibilities:

• Efficiently helps customers choose parts and provides internal and external customers (retail and shop) with high quality services.
• Provides customers with information about accessory parts and specials.
• Ensures that customers are made aware of the entire product line.
• Answers telephone calls, indicates prices and provides any other information.
• When answering incoming calls, adopts a strategy that focuses on selling parts and/or arranging appointments.
• Solicits regular customers by telephone.
• Ensures that internal requests for parts are invoiced on the after‑sales department work order.
• Receives payments from retail customers and obtains credit authorization.
• Ensures that all credit card vouchers are signed by the customers.
• Ensures that all the customers receive their copies of the invoices.
• Grants credit for returned parts, ensuring that there is an initial invoice or invoice number, in order to confirm the purchase and the price.
• Keeps orderly files containing work orders, invoices, insurance estimates and specially ordered parts.
• Follows up on pending orders.
• Checks files containing orders to be picked up by customers and pending orders, on a weekly basis.
• Ensures that all uncollected items no longer in demand are returned to the suppliers or stocked.
• Replenishes assigned stock, on a daily basis.
• Reviews body shop estimates to ensure that parts ordered are appropriate and that the prices match those on the estimates.
• Organizes and fills orders out of the stock.
• Organizes orders to be delivered to the body shop and ensures that all parts are labelled with the name of the customer and the job number.
• Organizes orders for shipping or delivery purposes, or for daily pickup.
• Labels returned parts to be replaced, as well as parts to be recycled, in keeping with the manufacturer’s policies.
• Notifies the parts manager of out‑of‑stock items or when shop equipment requires immediate attention.
• Locates an external source for out‑of‑stock parts and places an urgent order, if necessary.
• Notifies the technical advisor and the customer as soon as specially ordered parts come in.
• Participates in the annual parts return.
• Helps field sales representatives fill their orders.