Store Protection Specialist

With over 2,200 stores, Ross is a leading off‑price retailer. We focus on delivering high‑quality brands, on‑trend merchandise, and an exciting treasure‑hunt experience.

This position provides a visible presence at the store entrances and exits, mitigating theft and fraud and maintaining a safe environment for associates and customers. The Specialist greets all customers with eye contact, smiles, and a courteous greeting, deterring theft by demonstrating “command” presence in a company‑issued vest. They walk the sales floor to identify and address potential theft indicators and partner with store leadership to strengthen loss‑prevention compliance.

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Provides visible “command” presence, including prominent greetings with eye contact at store entrances and exits, wearing the required vest.
• Removes clutter and ensures safe, clear egress to emergency exits.

• Provides great customer service by greeting customers, making eye contact, smiling, and answering questions courteously.
• Treats all customers and associates with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times.
• Regularly partners with internal and external stakeholders, including district meetings and recognition programs.
• Performs other duties to support loss‑prevention initiatives.

• Represents and supports the company brand at all times.
• Maintains a professional appearance in accordance with the dress code.

• Monitors entrances and sales floor for potential theft and identifies suspicious behavior.
• Gathers theft indicators and communicates them to store leadership.
• Adheres to company policy for external theft response.
• Executes company best practices to minimize steps and touches while working.

• Increases store awareness on processes to minimize operational shortage.
• Trains associates on checkout procedures.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• High school education or equivalent required; AA degree preferred.
• One year retail supervisor or similar training experience preferred.
• One year loss‑prevention/security training preferred.
• Active security guard license preferred.
• Ability to work in a fast‑paced environment.
• Strong communication skills.
• Demonstrated ability to build and maintain relationships with the store team.
• Excellent customer‑service skills.
• Proven conflict‑resolution ability.
• Must comply with all applicable federal and state laws and regulations for security positions.

• Consistent timeliness and regular attendance.
• Ability to spend up to 100 % of work time standing, walking, and moving around the store.
• Must be able to raise or lower objects more than 25 lb. from one level to another.
• Must be able to regularly bend, stoop, or crouch.
• Certain assignments may require additional qualifications and skills.

None

This job description is a summary of the primary duties and responsibilities of the position. It is not a comprehensive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

• Entry level

• Full‑time

• Sales and Business Development
• Retail