Sales Associate

Sales Associates deliver exceptional customer service as the frontline interface between Retail Operations (Explora Store, Endeavour Store, Satellite Stores, IMAX Concession Stand and Mobile Retail Carts) and our guests. To perform the essential job functions of this position, Sales Associates must be friendly, outgoing and upbeat while they greet, wait on, serve and handle guest purchase transactions. They provide insightful knowledge about the products and services offered within all Retail Operations areas.

Sales Associates also assist with the receiving, processing and pricing of product shipments, as well as the preparation, stocking, arranging and displaying of merchandise and food product. Sales Associates are also responsible for the daily clean up and maintenance of the Retail Operations areas.

• Friendly outgoing personality with strong organizational, interpersonal skills with an ability to
  relate to persons of all ages and diverse backgrounds.
• Honest, energetic, hardworking, reliable, detail-oriented with good basic problem solving skills.
• Strong proficiency in basic math (addition, subtraction, multiplication, division).
• Ability to perform the following physical activities with or without reasonable accommodations:
  ability to lift and carry boxes weighing up to 40 pounds and to climb ladders as needed.
• Ability to walk and/or stand for an 8 hour shift (a reasonable accommodation can be made
  when appropriate).
• Ability to work a flexible schedule including weekends, holidays and some evenings as
  required.
• Ability to adhere to workplace schedule; by maintaining an exceptional attendance and
  punctuality record.
• To remain an active employee for the California Science Center Foundation, you must be able
  to work three (3) full days per week, including holidays, weekends.

As members of the Retail Operations team, every Sales Associate I is expected to be proficient and available to work in all areas managed by the Retail Operations Department. Job responsibilities include, but are not limited to:

• Politely greet, wait on and serve guests.
• Accurately and proficiently use a Point Of Sales cash register to handle guest purchase
• transactions, accurately handle cash and provide change.
• Provide friendly service to ensure the delivery of a high quality positive memorable experience
  to all California Science Center guests.
• Handle guest relations concerns in a professional, polite, courteous and constructive manner.
• Perform all duties in a safe, accurate, effective and professional manner within the guidelines
  established by department’s management team.
• Patrol and monitor guest traffic flow on all departmental sales floors in order to provide
  excellent service, prevent pilferage and ensure a safe and pleasant shopping environment for
  everyone.
• Study and learn about the products and services offered within the Retail Operations
  Department in order to provide knowledgeable information to our guests.
• Assist with the receiving, unpacking, packing, processing, preparation and pricing of retail
  merchandise as well as the proper preparation and sanitary handling of resale food products and shipments.
• Maintain merchandise displays while stocking-out product from the stockroom to the sales
  floor fixtures.
• Properly follow all health code requirements when preparing food in the concession stand.
• Assist the management/supervisory team with the organization, operation, stock replenishment
  and maintenance of all sales floors.
• Assist and participate in the organization, maintenance and cleaning of departmental
  warehouse areas including the Explora Store, Endeavour and IMAX Concession Stand
  stockrooms.
• Clean and maintain departmental common areas that includes, but is not limited to: (a) picking
  up fallen products and debris from the sales areas and stockrooms, (b) clean and dust
  merchandise, fixtures and equipment, (c) clean glass shelving and windows, (d) vacuum and
  spot clean carpet, (e) sweep and mop floors, (f) properly wash and sterilize food handling
  utensils and equipment according to departmental and Health Code Standards, (g) etc.
• Consistently arrive for your shift on time the days you’re scheduled to work to ensure adequate
  operations and customer service.
• Possess excellent verbal communication skills (including good telephone and radio etiquette)
  to convey pertinent information to our guest, management staff and fellow team members to
  ensure information is transmitted and received clearly and accurately.
• Responsible to follow all opening, closing and security procedures for assigned areas.
• Actively participant in departmental meetings to improve guest service by providing feedback,
  making recommendations, participating in meetings and discussions, etc.
• Properly wash and sterilize food handling utensils and equipment according to departmental
  and health code standards.
• According to their workstation all staff are required to frequently sanitize and disinfect common
  surfaces (for example, phones, radios, keyboards, pin pads, countertops,…