Assistant Store Manager

Job Description

Imagine the position to use your automotive or customer service expertise with both our wholesale and retail customers on a daily basis, serve as a leader to your teammates, and lead NAPA to be the dominant parts supplier in the market. This is the right opportunity for you if you are passionate about leading a retail store team and shaping the customer experience.

• Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability.
• Provide daily leadership and create and sustain a culture of employee engagement.
• Partner with teammates to drive company‑owned store initiatives.
• Care about people and profit, driving a high‑performing team.
• Lead a successful team, support the store manager, and manage operations in a fast‑paced retail environment.
• Manage store operations to maximize sales, profits, and customer service.
• Build, coach, train and engage crew to deliver superior customer care and business results.
• Oversee inventory protection, asset management, operational and safety issues.
• Maintain overall cleanliness and readiness of delivery vehicles, sales floor, stock room, and outside areas.
• Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures.
• Grow customer relationships, help with sales/service questions, and ensure a positive experience both in the store and on the phone.

• High school diploma or equivalent; technical or trade school courses or degree completion preferred.
• Experience in the automotive aftermarket service industry or related hobby/DIY world, or willingness to learn all things automotive.
• Passion for delivering customer care and building long‑term relationships.
• Thrives in a fast‑paced and complex environment.
• Knowledge of cataloging and/or inventory management systems.
• Ability to lift 60 lbs in some situations.
• Background or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership is a plus.
• Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management is a plus.
• Customer‑centric mindset (external/internal).
• ASE certifications.
• Knowledge of NAPA.

• Outstanding health benefits and 401(k) plan.
• Stable company – Fortune 200 with a family feel.
• Company culture that works hard yet takes care of employees.
• Opportunity for multiple career paths and ongoing development with support from leaders and your team.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.