Barista ("Servidor​/a de Cafe

Position: Barista ("Servidor/a de Cafe")
Location: California

* Take customer orders; describe menu items and suggest products to customers.
* Provide information about products and looks for "up-sell" opportunities.
* Prepare all drinks and food items following the outlet and company standards.
* Educate and inform customers about the differences among coffee beans, coffee preparation and home brewing methods.
* Ensure equipment is clean and in working order. Report any maintenance or repair needs to the maintenance department.
* Maintain a safe and healthy work environment by following organization standards and sanitation regulations.
* Clean and sanitize work areas, utensils, and equipment.
* Clean tables, floors, and other service areas.
* Ensure that coffee supplies are always stocked (i.e., cup sleeves, straws, stirs, napkins, sugar, creamer, etc.)
* Operate a cash register/ POS system and receive payment from customers in cash or credit card, accurately count and provide change to customers as required, and follows all companys customer service and cash handling policies and procedures.
* Follow companys operational policies and procedures, including those for safety and security, to ensure the safety of all staff during each shift.
* Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
* Responsible for the proper handling of all food and equipment.
* All other duties assigned by managers and supervisors.
* Assist with any guest inquiry.
* Follow all company and safety and security policies and procedures.
* Report maintenance problems, safety hazards, accidents, or injuries.
* Perform other reasonable job duties as requested by direct and indirect Supervisors.
* Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.
* Must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possible for one (1) hour or more.
* Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
* Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
* Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
* Must be able to lift up to 45 lbs. as needed.
* Must be able to push and pull carts and equipment weighing up to 250 lbs.
* Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
* Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
* Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
* Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
* Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
* Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
* Must be able to speak, read, write, and understand the primary language used in the workplace.
* Requires good communication skills, both verbal and written.
* Must have excellent customer relations skills.
* Must be detail oriented with outstanding organizational and communication skills.
* Must possess basic computer skills.
* Must possess basic computational ability.
* Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
* Knowledgeable about basic function of Windows OS, MS Office, PMS, and POS.
* Self-driven and able to work independently.
* Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
* Must have a strong knowledge of drink preparation and applicable health standards.
* One to three years food service experience preferred.
* One year customer service experience required.
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