Popeyes - TEAM MEMBER

Position Summary

Responsible for delivering an exceptional guest experience by consistently providing excellent service, great‑tasting quality food, and a clean restaurant environment for all guests by performing one or more workstations in accordance with Popeyes procedures, systems, and standards, and 20/20 guest expectations.

• Always says "YES" to the guest and uses the 3‑step process (Listen, Apologize, Fix) if a problem occurs.
• Is very knowledgeable and answers guest questions quickly and accurately.
• Stays calm and productive during busy times, takes ownership of fast service.

• Follows Popeyes uniform and grooming standards.
• Cares about looking nice and professional; shirt tucked in; hair contained with hat, visor or hairnet.

• Acknowledges each guest with a smile and treats everyone with care and respect.
• Ensures guests feel welcome and special by being ready, smiling, and following the Papaye Hospitality Model.

• Maintains restaurant cleanliness (interior and exterior).
• Is ready and prepared to serve guests, organized, and asks for help when necessary.
• Is a good team player and aids co‑workers when possible.
• Follows Popeyes Restaurant Policies regarding working hours, breaks, and schedules.

• Ensures food looks and tastes great, meets high presentation and temperature standards.
• Emphasizes food presentation and takes extra time if needed to meet standards.

• Shows a sense of urgency, hustles, begins cooking and assembling orders immediately.
• Offers consistent, quick service and is always ready.

• Communicates and works with team to ensure orders are accurate.
• Provides appropriate condiments, napkins, and bags.
• Repeats orders for confirmation and follows bagging standards.

• Ensures food is safe for the guest by following all food safety policies and procedures.
• Follows hand‑washing and glove procedures.

• Proudly represents Popeyes, proudly embodies the brand, and inspires teammates.
• Maintains personal pride and passion for the business.

• Treats guests with care and enthusiasm.
• Has a happy, friendly personality; reads verbal and non‑verbal cues to anticipate guest needs.
• Handles guest complaints by saying "Yes" to the guest, and resolving issues promptly.

• Treats teammates with respect.
• Is dependable, cooperative, and willing to help.
• Maintains calm, positive can‑do attitude.
• Works well with all backgrounds.

• Thrives in a fast‑paced, high‑energy, team environment.
• Performs professionally during difficult or high‑volume situations.
• Utilizes restaurant systems to produce quality products and keep locations clean.
• Responds to corrective actions to resolve food safety or quality issues.
• Adapts to changing business needs with a sense of urgency.
• Knows the products and menu; follows Popeyes policies and standards.

• Guest Service (Dine‑in / Drive‑Thru)
  • Immediately welcomes and acknowledges guests.
  • Takes and clarifies orders; assists with menu selection.
  • Enters orders in POS, collects money, and provides change.
  • Always thanks guests after order completion.
  • Assembles orders, works with backup positions for timely, accurate preparation, and delivers orders personally.
  • Maintains cleanliness and stocking of work areas.
• Interior
  • Empty trash cans, sweep/mop floors, clean tables, chairs, windows, doors.
  • Clean and stock restrooms.
  • Clean equipment (drink dispenser, ice bins, POS).
  • Wipe menus, order counters, and other interior items; visually check cleanliness.
• Exterior
  • Sweep parking lot, drive‑thru area, sidewalks, curbs.
  • Empty trash cans and clean exterior items (drive‑thru menu board).
  • Clean drive‑thru/dumpster slabs; visually check cleanliness.

• Assembly
  • Read video monitor and assemble products with correct ingredients and portioning.
  • Package products, verify appearance, temperature, and order accuracy before delivery to guest.
  • Discard expired or sub‑standard ingredients/products.
• Prep
  • Defrost frozen products, place in proper containers, and follow FIFO rotation.
  • Open packages, store correctly, and affix shelf life labels.
  • Inspect ingredients for freshness.
  • M…