Restaurant Server AM - Arizona Ave

Food and Beverage is what adds flavor to a stay! Guests at Route 66 Holiday Inn love to enjoy delicious, freshly-prepared and beautifully presented food. To deliver a great guest experience, a Restaurant Server will serve food and beverages in a timely manner, helping guests to have memorable experiences whenever and wherever they dine.

• Greet and welcome all guests and take beverage and food orders in a prompt and professional manner.
• Be attentive to guest’s needs.
• Prepare food and beverages for service to guests and present food according to established health and presentation standards.
• Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable.
• Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary.
• Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift.
• Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Supervisor or Manager on duty.
• Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction.
• Work as a team and communicate and coordinate with other departments to ensure excellent quality and service.
• May receive guest payments and process transactions as outlined in the cash and charge procedures as needed.
• May assist with other duties as assigned.

• Basic reading and writing.
• Food service experience with general knowledge of restaurant operations preferred.
• Must be at the minimum age to serve alcohol in line with any local legislative requirements.
• Carrying or lifting items weighing up to 50 pounds / 23 kilograms.
• Moving about the restaurant.
• Handling food objects; plates, trays, glasses, etc.
• Bending, stooping, kneeling.

• Being passionate about people and service.
• Communication skills are used frequently when interacting with guests, wait staff, cooks, and supervisors.
• Ability to comply to local laws regarding food handling or serving of alcohol.
• Reading and writing abilities are used often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays.