Technical Support Specialist - Aerial Equipment

Employer Industry

Access Equipment Manufacturing

• Salary up to $90,400.00
• Opportunity for career advancement and professional development through various skills and training programs
• Work in a company recognized as one of the World’s Most Ethical Companies™ for six consecutive years
• Supportive and collaborative work environment that prioritizes a people‑first culture
• Chance to contribute to innovative solutions and make a positive impact in the access equipment industry

• Troubleshoot the root cause of technical issues on various product equipment and identify necessary actions to resolve them
• Maintain professional relationships with customers and departments to ensure continuous communication and support
• Participate in New Product Development (NPD) teams as a service representative and review engineering change notices
• Communicate service‑related documentation, such as field bulletins and product updates, to internal and external customers
• Review current processes related to documentation and work performance for troubleshooting and diagnosing

• High School Diploma or its equivalent with three (3) or more years of experience in the field or a related area
• Strong problem‑solving capabilities
• Skilled in verbal and written communication
• Detail‑oriented with a focus on accuracy
• Experience in troubleshooting manufacturing equipment

• Experience with contact center or hands‑on equipment repair work
• Familiarity with technical support processes in the manufacturing sector
• Previous experience in a similar role within the access equipment industry
• Ability to contribute to continuous training efforts and knowledge sharing
• Strong collaboration skills to work effectively in team environments