Development Coach- Burbank​/Anaheim, CA

Performance Development Coach
- Burbank/Anaheim, CA

Partners Federal Credit Union | Posted Mar 6

Full-time

California

Advanced (5-10 yrs)

Partners Federal Credit Union — Where careers thrive, work-life balance matters, and our mission profoundly impacts our Members. For 65 years, Partners Federal Credit Union has delivered The Partners Difference to more than 175,000 members, providing the highest levels of service, value, access, and convenience. At Partners, our people are the heart of everything we do. We attract, develop, and empower exceptional talent—individuals who are inspired by our Members’ financial dreams and committed to meaningful work.

Whether you’re offering products that change lives, creating member experiences that bring joy, or driving innovation that pushes us forward, we want every individual at Partners to feel connected to their work in a meaningful way. Here, you’ll find more than just a job. You’ll discover a culture where you can grow your career, find balance, and make a difference.

And as the credit union for The Walt Disney Company, our exclusive connection ensures best-in-class benefits and perks—because we believe that when people feel supported, they thrive. Join us—and experience what it means to truly love what you do.

The Performance Development Coach partners with frontline cast members, in small groups and on a one-on-one basis, to build their professional proficiency beyond the standard skills acquired in basic training. This role’s primary focus is to work with member-facing cast to build capabilities, increase knowledge, hone skills, drive efficiency, grow sales performance, and assist in successful execution of ongoing and new initiatives.

The Performance Development Coach also guides and instructs new cast members during the New Hire Onboarding/Orientation period so they develop their skills and achieve success in their new roles. The performance development efforts include coaching, training, assessing performance, giving feedback, and identifying areas for improvement. In addition to improving cast member performance and overall credit union sales and service, the Performance Development Coach supports prescribed standard work processes and endeavors to increase consistency and efficiency within the department’s operations.

• Works with new and existing members of the Retail Division to improve their confidence and speed to proficiency through onboarding, ongoing training, coaching, and other development activities
• Delivers training to cast members through a variety of methods, including discussions, role playing, team exercises, and visual learning in the Branches
• Assists in developing and implementing an onboarding/training plan based on the New Hire Success Map that will ensure new cast members will receive a quality start to their career at Partners Federal Credit Union
• Facilitates monthly GAIN Module Deep Dive Module across both coasts in partnership with peer Performance Development Coach
• Provides feedback for continuous improvement of the training programs and materials
• Utilizes expertise in product knowledge to educate Retail cast members on the features and benefits of all Credit Union products and services
• Manages a case for each new hire, provides the necessary support, tracks and measures their progress, provides the necessary training needed for proficiency and improvement, then follows-up to ensure high performance levels are maintained
• Holds regularly scheduled check-ins with New Hires to ensure their acclimation to culture and learning is supported and consistent
• Visits all Branches in their Market area and preparing a plan for each visit based on branch and employee Scorecards to maximize impactful coaching opportunities with all Branch Employees
• When cast members struggle meeting their goals, creates a case to support the cast members with their development to ensure they have the proper tools to meet goals, thus increasing their job satisfaction and the overall productivity
• Completes minimum of 2 Spot-On Coaching interactions and 1 development conversation with Branch Employees per visit
• Collaborates with the other…