Director of Enrollment Services

Summary

Contributing to the mission and goals of the College, under direct supervision of the Campus Director the Director of Enrollment Services leads and manages the campus Enrollment Services department. The Director of Enrollment Services is responsible for meeting or exceeding all performance expectations for the department and hiring, training, managing and developing the enrollment services employees to ensure all prospective and enrolled students receive timely, accurate, compliant and overall excellent customer service.

The starting pay range for this position is $85,000-$95,000 annually.

• Ensures full compliance in all recruiting activities and adheres to all laws and regulations governing student recruitment activities and upholding Carrington College conduct and ethics expectations.
• Provides leadership, training, development and performance management of all enrollment services team members.
• Manages all recruitment activities for maximum efficiency to meet or exceed individual and team goals.
• Conducts two touch base meetings with each enrollment services employee daily; one to set the expectations for the day and one at the end of the day to recap, reviewing outcomes and provide feedback.
• Conducts a post-close interview with every student who enrolls and follows up with those who do not.
• Conducts weekly follow-up phone calls to all enrolled students.
• Performs a minimum of two formal phone and/or in-person interview observations with each enrollment services employee each month. More observations may be required based on the quality, compliance and overall performance of the individual enrollment services employees.
• Provides one-to-one and team training.
• Collaborate with Student Finance and Academic Affairs for cross-departmental meetings and trainings.
• Prepares and conducts performance evaluations for enrollment services employees.
• Conducts New Student Reviews and ensures that enrollment services employees are following up with both enrolled and interviewed students.
• Assists the campus in networking and developing professional relationships to generate personally-developed inquiries at the campus level.
• Provides accurate and timely enrollment forecasts.
• Maintains appropriate staffing levels.
• Establishes and maintains an effective system of communications with all departments.
• Engages in Campus community events and activities.
• Completes other duties as assigned.

This position has direct supervisory responsibilities.

• Integrity – Acts with personal integrity and serves as a positive example of why others should trust the motives of the organization.
• Professionalism – Approaches others in a tactful manner, reacts well under pressure and treats others with respect and consideration.
• Adaptability – Adapts to changes in the work environment and manages competing demands.
• Organization support – Follows policies and procedures, completes projects and tasks correctly and on time and supports organization goals and values.
• Communication – Communicates effectively and appropriately, uses good judgment and speaks in a clear and credible manner.

• Leadership – Inspires and motivates others to perform well and effectively influences actions and opinions of others.
• Result oriented – Achieves results within established timelines and understands that intentions, activities and results are not the same.
• Manage employee performance – Takes action to ensure employees fully understand their roles, responsibilities and performance standards.
• Training and development – Ensures staff members get sufficient orientation, training and development opportunities to maximize their chances of being successful.

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily.

• Bachelor’s degree preferred.
• Minimum of 5 years of Enrollment Services/Admissions experience.
• Prior supervisory experience a plus.
• Demonstrated successful multi-tasking and time management skills in a fast-paced environment.
• Excellent interpersonal, written and oral…