Operations Manager

Ardmore Home Design (AHD), founded in 2008, is a privately owned, fast-paced, founder-led entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell, and distribute luxury home décor globally to interior designers and boutique/luxury retailers. The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials), Pigeon & Poodle (home and bath accessories), Blue Pheasant (handcrafted tabletop products) and Burton James (luxury seating home furnishing).

The Operations Manager is an operations-focused leader responsible for overseeing key facility and warehouse operations functions while driving execution across logistics, people, and process. This role owns daily facility maintenance and repairs and leads select warehouse departments, including Facilities, Safety, Quality Control, Repairs, Operations, and the Dallas Distribution Center (managed remotely). Collaborating closely with the Sr. Director of Warehouse Operations, this leader balances hands‑on engagement with analytical and administrative work—managing carrier relationships, negotiating freight and shipping rates, overseeing labor planning, and ensuring operational discipline across the business.

The ideal candidate is equally comfortable on the warehouse floor and at the desk: dynamic, visible and credible with teams, strong in vendor and carrier management, disciplined in SOP execution, and data‑driven in performance management and continuous improvement. This role operates primarily on a Monday through Friday, in‑person, day‑shift schedule, with flexibility required to meet business needs.

• Manage daily facility maintenance/repairs and warehouse departments including Operations, Safety, Quality Control, Repairs and Dallas DC (Dallas is managed remotely)
• Own carrier relationships, negotiating rates & routes and trouble shoot as necessary
• Lead and supervise facility/warehouse‑based supervisors, leads, and associates
• Build, lead and enforce safety programs and standards for AHD and Burton James that promote a culture of workplace safety
• In partnership with Sr. Director of Warehouse Operations, train, coach, and develop warehouse staff; support performance improvement and career growth
• Execute and uphold SOPs across all warehouse operations functions
• Partner with leadership to manage labor planning, scheduling, and overtime control
• Monitor and report on key performance indicators
• Support continuous improvement initiatives focused on efficiency, quality, and cost reduction
• Utilize ERP, WMS, and TMS systems to optimize workflows and reporting
• Collaborate cross‑functionally with Customer Service, Shipping and Receiving, and other departments as needed.

• Facilities and Equipment Management
• Safety and Compliance
• Process and Packaging Optimization
• Productivity and Performance Metrics
• Overall Efficiency and Improvement

• Play a pivotal role in our company’s transformation and growth
• Align with a growing company that operates in the luxury market
• Provide training and career development opportunities
• Enjoy a high‑paced and collaborative work environment
• Eligible for up to a 6% employer 401(k) contribution following six months of employment
• Take advantage of paid time off away from work, including scheduled company holidays
• Participate in competitive benefits and incentivizing programs
• Team building company sponsored events
• Employee discount and bi‑annual sample sale

• Bachelor’s degree preferred in supply chain, logistics, or business is highly preferred
• 5+ years of progressive warehouse operations experience, including people management
• Strong management and coaching skills
• Proficiency in Microsoft Office, especially Excel
• Experience working with ERP/WMS systems
• Strong organizational, communication, and problem‑solving skills
• Bilingual Spanish highly preferred

The physical demands described here are representative of those that are required by an employee to successfully perform the essential functions of this job.

• While performing the duties of this…