Car Wash Manager

Overview

BLISS Car Wash is looking for energetic, Experienced Car Wash Manager to join a growing team.

At BLISS we make a difference one car at a time. It is not only about what we do, it’s about who we are. We are passionate and contagiously positive. We love to make people smile and we will do whatever it takes to make our guests happy.

• $20 to $28 per hour. (plus commission & possible overtime).
• $1,500 Sign on Bonus.
• Monthly Bonus up to $500.00 (Up to $6,000 per year).
• Paid Vacation time.
• Holiday Pay.
• Medical, Dental, Vision, Critical Illness & Accident Insurance Plans.
• 401k with Employer Matching.
• FREE weekly car washes.
• We offer the opportunity for growth within the Bliss family and value each one of our team members.

• Manage site team and improve/maintain a clean, efficient site.
• Maintain high standards of personal appearance and grooming, including wearing proper uniform attire as well as site team following uniform/appearance policy.
• Scheduling of site team by following company policy.
• Reviewing/approving employee timecards.
• Provide excellent guest experience by training the team on all internal and external programs and building guest loyalty through the membership program.
• Train the team on a high level of product knowledge, package details, upgrades as well as a membership program.
• Follow through/train the team on offering the membership program to all guests.
• Provide daily direction to the team and ensure safety and other compliance procedures are being adhered to.
• Anticipate, prevent, identify, and solve problems, as necessary.
• Train on-site open/close process and ensure the site is fully operational during business hours.
• Accountable for providing strong, positive, and proactive leadership to the team while providing direction, and feedback, and holding them accountable for performance and results.
• Give Corrective Actions/Performance Improvement Plan (PIP) when needed following company policy/guidelines.
• Maintains a safe work environment by following all safety protocols for the team and guests.
• Perform monthly OSHA training.
• Train the team on monthly consumable inventory as well as ordering consumables.
• Perform and train on (after-hours) site cleaning (Cleaning site includes but is not limited to Tunnel equipment, tunnel floor, tunnel walls, tunnel pit, vacuum area, walkways, queuing area, etc.).
• Ensure staffing levels meet site needs.
• Interview, recruit, hire and train all car wash staff.
• Address and resolve customer concerns, complaints, and inquiries efficiently.
• Be flexible to step into any role necessary.
• Responsible for compliance with local, state, and federal laws.

• Experience: Must Have Car Wash Management Experience.

• Must always maintain the highest level of guest service.
• Ability to adapt to the ever-changing high-volume car wash while working in a team environment.
• Have the capacity to take initiative when problems arise.
• Flexibility to adapt to a variety of situations.
• Have attention to detail with the capability to prioritize and meet deadlines.
• Ability to work varied hours/days as business dictates. (Including Fridays & Saturdays).
• Ability and willingness to work at other locations as needed.
• Demonstrates ability to improve staff performance through motivation, training, and setting clear expectations.

• Written/verbal communication and documentation skills.
• Ability to multitask and have organizational skills.
• Must be able to lead, support, and contribute to team goals.

• Ability to communicate in English, both orally and in writing, clearly communicating operational concerns with Management and co-workers.

• Works mainly outdoors and at times indoors.
• Constant exposure to equipment fumes and cleaning solvents (ex., dust, fumes, and gases).
• The constant temperature and conditions fluctuate (ex., heat, cold, humidity).
• Loud noise and vibration exposure.
• Must have the ability to lift up to 50 lbs.
• Ability to stand or walk for extended periods.
• Flexible hours, night and day, weekends, and holidays.
• Ability to operate all related equipment.

Reports to the…