Operations Manager

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The Operations Manager is responsible for overseeing the day-to-day operations of a branch. This role focuses on the logistical and operational aspects of branch management, ensuring smooth coordination of personnel, equipment, and materials for job sites. The Operations Manager works closely with dispatch teams to ensure that employees and equipment are deployed on time, trucks are properly loaded, and job site operations begin on schedule.

This role also emphasizes maintaining operational efficiency and improving employee productivity all while ensuring a safe working environment and proper training for all branch field employees.

Duties and Responsibilities:

• Coordinate and manage the dispatch of employees, equipment, and materials to job sites.

• Ensure that trucks are loaded with the necessary tools, materials, and equipment for each job.
• Monitor daily job assignments and work schedules to ensure employees arrive at job sites on

time and jobs are completed efficiently.

• Communicate with Account Managers and Superintendents to track job progress and adjust

operations as needed.

• Oversee the return of equipment, ensure proper inventory management, and verify job

completion reports.

• Manage the scheduling of employees and equipment to ensure optimal utilization of resources.
• Work closely with the Branch Manager to forecast equipment needs and coordinate repairs or

maintenance.

• Ensure compliance with all safety regulations and procedures, including equipment handling

and transport.

• Supervise, train, and mentor operations staff, including drivers, dispatchers, and laborers.
• Utilize servant leadership principles to foster a positive work environment that emphasizes

teamwork, accountability, and personal growth.

• Conduct regular performance evaluations and provide feedback to encourage employee

development.

• Assist with workforce planning, including recruitment and scheduling of staff based on

operational needs.

• Serve as the operational point of contact for customers, addressing any scheduling or on-site

concerns promptly and effectively.

• Ensure that jobs are completed according to customer expectations, maintaining a focus on

safety, quality and timeliness.

• Work with the Branch Manager to identify areas for operational improvements to enhance

• Assist with managing the operational budget, ensuring that resources are used efficiently.

• Monitor operational costs, including labor, fuel, and equipment maintenance, to ensure they

stay within budgetary guidelines.

• Collaborate with the Branch Manager on strategies for cost reduction and operational

• Enforce company policies and ensure compliance with all relevant regulations, including OSHA

standards.

• Conduct regular safety inspections and ensure all team members are trained on and adhere to

safety protocols.

• Investigate and address any operational or safety incidents, implementing corrective actions

where necessary.

• And other duties as assigned by your manager.

Required

Skills and Abilities

:

• Strong organizational and time management skills.

• Excellent leadership and team-building abilities.

• Effective verbal and written communication skills.

• Problem-solving and critical thinking skills.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), and Vista.

• Familiarity with fleet management and scheduling tools.

• Strong focus on safety and compliance.

• OSHA 30 hour training completed within the last five years.

Essential Core Competencies:

• Operational Efficiency: Demonstrated ability to manage day-to-day operations and optimize

resource usage.

• Leadership: Proven ability to lead and develop teams with a focus on servant leadership.

• Customer Focus: Commitment to providing excellent service and resolving issues to meet

customer needs.

• Time Management: Skilled at managing multiple tasks and schedules, ensuring timely

execution of all operational activities.

• Attention to Detail: Ensures accuracy in scheduling, dispatch, and…