Children's Services Program Manager II - Limited Term

Overview

The Human Services Agency (HSA) is seeking a qualified Children’s Services Program Manager II - Limited Term for Children and Family Services (CFS). The assignment will direct daily operations of the Emergency Response unit, ensuring immediate, appropriate response to child abuse/neglect referrals, monitoring caseload assignments, response times, and case flow to meet statutory deadlines. It will also ensure 24/7 coverage, crisis response protocols, standby/on‑call rotations, and compliance with state and county regulations, policies, and reporting requirements.

The Children’s Services Program Manager II will plan, direct, coordinate, implement, and evaluate comprehensive public child welfare programs, including child abuse prevention and intervention, child abuse and neglect investigations, foster youth permanency, residential care administration, and other functions related to child safety and well‑being. The role will recommend, develop, implement, and evaluate goals, objectives, policies and procedures, provide highly complex staff support to senior‑level management, and perform related duties as assigned.

Children’s Services Program Manager II has full line and functional management responsibility for comprehensive public child welfare programs. Incumbents have continuous and ongoing responsibility for development and implementation of program or divisional goals, objectives, policies and priorities, as well as program monitoring and evaluation. This classification is distinguished from the Children’s Services Program Manager I, whose responsibilities are within a defined area or specialty of child welfare.

It is also distinct from the Human Services Manager series, which is not specific to child welfare services.

Receive general direction from the assigned senior‑level manager. Exercise direct and indirect supervision over managerial, professional, technical and clerical staff, including consultants and contract service providers.

The ideal candidate will possess excellent interpersonal skills and the ability to facilitate diverse groups of people, superb written and oral communication skills, strength in analyzing data to resolve problems or improve deficiencies, skills in community engagement, and the ability to provide effective leadership to a diverse workforce. The candidate should have a demonstrated record of working cooperatively with other agencies—both public and non‑profit—and establishing strong community partnerships.

Note:

This is a limited‑term assignment. Limited‑term employees are assigned to assignments not to exceed three years. They receive medical and dental benefits similar to regular employees, and a defined contribution retirement plan. This recruitment may be used to fill future limited‑term positions.

• Plan, organize, direct, and coordinate through subordinate supervisors all child welfare service activities and programs, including needs assessment, program design and regulatory enforcement.
• Direct, coordinate, and participate in the development and implementation of program goals, objectives, policies, procedures and priorities that balance both mandated services and community needs.
• Evaluate policies and procedures, and casework practices for effectiveness and consistency with department goals and standards; evaluate and assess operations relative to effective utilization of resources and achievement of goals, standards, and program compliance; develop and recommend or implement changes to improve operations or modify programs to achieve organizational outcomes.
• Provide consultation and guidance to subordinates on unusual, sensitive, or complex case problems; confer with subordinate supervisory personnel and other staff on policy, program, and procedure modifications, and develop solutions.
• Act as liaison between the senior‑level management, advisory boards and commissions, regulatory bodies and program staff to ensure that all appropriate policies and guidelines are followed, and that programs are funded with adequate resources to maintain mandated and expected levels of service.
• Maintain an effective…