Sr. Manager, STAR Quality Programs

Location: California

Sr. Manager, STAR Quality Programs page is loaded## Sr. Manager, STAR Quality Programs locations:
Remote, UStime type:
Full time posted on:
Posted 2 Days Agojob requisition :
JR1398

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

This role is responsible for managing, developing, and overseeing quality and clinical programs associated with organizational and department STAR initiatives. This role involves identifying quality program risks and developing a risk mitigation strategy, collaborating with various internal departments to implement best practices, and monitoring and reporting on program performance to ensure continuous improvement of STAR ratings and member outcomes.

As a key business leader, you will be responsible for managing, developing, and overseeing quality and clinical programs associated with organizational and department STAR initiatives. This role ensures the identification and management of quality program risks, the implementation of mitigation strategies, and the collaboration with various internal departments to develop and implement best practices that result in improved ratings and enhanced patient outcomes.

The Manager will also monitor and report on program outcomes performance, KPI, delivering actionable insights, interventions, and impact to work groups and committees.
** You Will
** Manage, Develop, and Oversee Quality and Clinical Programs:
Lead the planning, implementation, and continuous improvement of quality and clinical programs aligned with organizational and department STAR initiatives. Ensure that all programs meet regulatory and accreditation standards, and are designed to enhance patient care and satisfaction.

Identify and Manage Quality Program Risks:
Conduct regular risk assessments to identify potential issues and vulnerabilities in quality programs. Develop and implement risk mitigation strategies to address identified risks and ensure program integrity and effectiveness.

Collaborate with Internal Departments:
Work closely with care management, customer service, outreach, product, sales, marketing, and other relevant departments to develop and implement best practice STAR initiatives. Facilitate cross-departmental communication and collaboration to ensure alignment and synergy in achieving quality and clinical goals.

Monitor and Report on Program Performance:
Regularly monitor and analyze program performance metrics to assess the effectiveness of quality and clinical initiatives. Prepare and present detailed reports to work groups and committees, providing insights, interventions, and the impact of quality programs. Use data-driven insights to inform continuous improvement efforts and drive performance enhancements.

Compliance and Regulatory Adherence:
Ensure all quality and clinical programs comply with federal, state, and local regulations and accreditation standards. Stay informed about industry trends and best practices in quality and clinical management.

Continuous Improvement:
Foster a culture of continuous improvement within the quality…